Leah King
Goodyear
Summary
Results-driven professional skilled in creating and implementing effective training programs for diverse teams. Proven track record of enhancing employee skills and fostering collaborative learning environment. Known for adaptability and strong focus on achieving measurable outcomes through teamwork and flexibility.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job positions. Ready to help team achieve company goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Corporate Trainer
Rad Marketing
02.2025 - Current
- Supported company growth by designing targeted training programs for new hires.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Implemented mentorship program, strengthening peer-to-peer learning and support.
Sales Representative
Rad Marketing
12.2024 - 02.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
Sales Representative
Vector Marketing
11.2024 - 12.2024
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Exceeded sales targets through effective planning and goal setting.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Package Handler
UPS
07.2023 - 12.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Communicated with supervisors about delays or other issues with shipments.
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
Restaurant Service
Panda Express
03.2024 - 10.2024
- Consistently met or exceeded restaurant service standards for quality, speed, and professionalism in meal preparation.
- Enhanced customer satisfaction by providing efficient and friendly service in the cafeteria.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Team Member
Jack in the Box
09.2023 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Manager
Goodwill
05.2023 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Cashier
Goodwill
05.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Crew Member
McDonald's
01.2022 - 05.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Hostess/Cashier
Buffalo Wild Wings
07.2021 - 01.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
Crew Member
McDonald's
03.2020 - 06.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Estrella Foothills High School
05.2022
Skills
- Cashiering
- Cash Handling
- Food Safety
- Host/Hostess
- Cooking
- Customer Service
- Learning management systems
- Mentorship
- Staff training
- Marketing
- Coaching and development
Timeline
Corporate Trainer
Rad Marketing
02.2025 - Current
Sales Representative
Rad Marketing
12.2024 - 02.2025
Sales Representative
Vector Marketing
11.2024 - 12.2024
Restaurant Service
Panda Express
03.2024 - 10.2024
Team Member
Jack in the Box
09.2023 - 12.2023
Package Handler
UPS
07.2023 - 12.2024
Manager
Goodwill
05.2023 - 07.2023
Cashier
Goodwill
05.2022 - 05.2023
Crew Member
McDonald's
01.2022 - 05.2022
Hostess/Cashier
Buffalo Wild Wings
07.2021 - 01.2022
Crew Member
McDonald's
03.2020 - 06.2021
High School Diploma -
Estrella Foothills High School
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