Leah Miranda
Cave Creek
Summary
Dynamic and results-driven professional with extensive experience in customer service at Pocha 54 and Yard house. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in POS operation employee training, and consistently ensuring order accuracy and efficient food delivery in fast-paced environments. Committed to creating memorable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Pocha 54
Phoenix
11.2024 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Took orders and ensured accuracy.
- Assisted in training new servers on restaurant procedures and menu items.
- Operated POS terminals to input orders, split bills, and calculate totals.
Host, Takeout Specialist, AndFood Runner
Yard House Restaurant
Phoenix
07.2024 - Current
- Greeted and seated guests in a friendly manner, ensuring an optimal guest experience from the moment of arrival.
- Addressed guest inquiries and concerns with professionalism, and resolved issues promptly.
- Coordinated seating arrangements during peak hours, optimizing restaurant capacity, and minimizing wait times.
- Managed multiple tasks simultaneously in a fast-paced restaurant environment.
- Provided assistance to customers when necessary by answering questions or providing product information.
Barista Shift Lead
Bosa Donuts
Phoenix
09.2021 - 06.2024
- Trained new baristas on coffee preparation and customer service standards.
- Provided exceptional customer service by greeting and assisting an average of 100+ customers per shift, addressing inquiries, and resolving complaints efficiently.
- Resolved customer complaints in a professional and timely manner, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Pinnacle High School
Phoenix, AZ05-2023
Skills
- Customer service
- Order accuracy
- POS operation
- Table management
- Food delivery coordination
- Employee training
- Problem solving
- Communication skills
Timeline
Server
Pocha 54
11.2024 - Current
Host, Takeout Specialist, AndFood Runner
Yard House Restaurant
07.2024 - Current
Barista Shift Lead
Bosa Donuts
09.2021 - 06.2024
High School Diploma -
Pinnacle High School
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