Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Miranda

Cave Creek

Summary

Dynamic and results-driven professional with extensive experience in customer service at Pocha 54 and Yard house. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in POS operation employee training, and consistently ensuring order accuracy and efficient food delivery in fast-paced environments. Committed to creating memorable dining experiences.

Overview

4
4
years of professional experience

Work History

Server

Pocha 54
Phoenix
11.2024 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Took orders and ensured accuracy.
  • Assisted in training new servers on restaurant procedures and menu items.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Host, Takeout Specialist, AndFood Runner

Yard House Restaurant
Phoenix
07.2024 - Current
  • Greeted and seated guests in a friendly manner, ensuring an optimal guest experience from the moment of arrival.
  • Addressed guest inquiries and concerns with professionalism, and resolved issues promptly.
  • Coordinated seating arrangements during peak hours, optimizing restaurant capacity, and minimizing wait times.
  • Managed multiple tasks simultaneously in a fast-paced restaurant environment.
  • Provided assistance to customers when necessary by answering questions or providing product information.

Barista Shift Lead

Bosa Donuts
Phoenix
09.2021 - 06.2024
  • Trained new baristas on coffee preparation and customer service standards.
  • Provided exceptional customer service by greeting and assisting an average of 100+ customers per shift, addressing inquiries, and resolving complaints efficiently.
  • Resolved customer complaints in a professional and timely manner, maintaining a high level of customer satisfaction.

Education

High School Diploma -

Pinnacle High School
Phoenix, AZ
05-2023

Skills

  • Customer service
  • Order accuracy
  • POS operation
  • Table management
  • Food delivery coordination
  • Employee training
  • Problem solving
  • Communication skills

Timeline

Server

Pocha 54
11.2024 - Current

Host, Takeout Specialist, AndFood Runner

Yard House Restaurant
07.2024 - Current

Barista Shift Lead

Bosa Donuts
09.2021 - 06.2024

High School Diploma -

Pinnacle High School
Leah Miranda