Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Leah Parker

Queen Creek

Summary

Results-driven professional with comprehensive experience in international trade and logistics management. Skilled in optimizing supply chain processes and ensuring compliance with global standards. Strong focus on team collaboration and adaptable to shifting priorities, ensuring seamless operations and high-quality outcomes.

Overview

11
11
years of professional experience

Work History

Export Manager

Savage Paper Specialties
08.2023 - Current
  • Led a team of export professionals, providing guidance and coaching to enhance performance and achieve targets.
  • Optimized supply chain operations by collaborating closely with suppliers, carriers, freight forwarders, customs brokers, and other key stakeholders involved in the export process.
  • Prepared various import, export and supplier forms for customs submittal.
  • Continuously monitored laws, regulations, and industry best practices pertaining to international trade activities.
  • Maintained accurate records/documentation related to all aspects of exports—ensuring full traceability during audits/inspections as needed.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.

International Customer Service Representative

Savage Paper Specialties
09.2022 - 08.2023
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries from international clients.
  • Acted as liaison between internal departments and external vendors, ensuring timely delivery of products and services to customers around the world.
  • Received bookings from freight forwarders and collected HBL (House Bill of Lading) and final COB (Confirmed On-board)
  • Processed custom clearance documentation to appropriate parties within deadline (SLIs, commercial invoices, packing list, VGM dec., SOLAS, COO)
  • Monitored order status in order management system (M3) and communicate with plant production team on container drop dates to ensure timely loading of materials
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Domestic Customer Service Representative

Savage Paper Specialties
03.2022 - 09.2022
  • Generated invoices for purchase orders in SAP and merged with sales order
  • Input new orders from dealers into order management system (SAP)
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed timely and effective replacement of damaged or missing products.
  • Coordinated with logistics companies to expedite shipping for urgent customer orders.

Liability Auto Claims Adjuster

Allstate
09.2021 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Plan and conduct investigations of multi-vehicle auto accident involving property damage and/or bodily injury
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
  • Documented all findings in concise reports.

E-commerce Administrative Assistant

Helton & Co., Inc.
03.2014 - 09.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed and maintained inventory in multiple Amazon warehouses in the US and Canada
  • Preform routine inventory checks by ASIN on Amazon Seller Central and make needed adjustments to remedy errors
  • Acquired refined writing skills creating unique product content on the company website
  • Developed and established skills in Microsoft Office - Excel, Word, Outlook, Teams

Education

HS Diploma -

Desert Ridge High School
01.2013

Skills

  • Microsoft Office - Excel, Word, Outlook, Teams
  • G-Suite
  • ERP Solution Systems - Infor M3, SAP, Volo Commerce, Channergy software
  • Selling Platforms - eBay, Amazon, Shopify, Magento
  • Customer Service
  • Sales Strategy Development
  • Freight Forwarding Experience
  • Insurance Management

Timeline

Export Manager

Savage Paper Specialties
08.2023 - Current

International Customer Service Representative

Savage Paper Specialties
09.2022 - 08.2023

Domestic Customer Service Representative

Savage Paper Specialties
03.2022 - 09.2022

Liability Auto Claims Adjuster

Allstate
09.2021 - 03.2022

E-commerce Administrative Assistant

Helton & Co., Inc.
03.2014 - 09.2021

HS Diploma -

Desert Ridge High School

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