Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Community Experience
Timeline
Generic

Leah Toto

Tucson

Summary

Experienced office manager with expertise in customer relationship management, billing processes, and insurance verification. Proven track record in enhancing operational efficiency and training staff for optimal performance. Recognized for meticulous attention to detail and effective time management, driving improvements in billing accuracy and patient satisfaction.

Overview

15
15
years of professional experience

Work History

Office Manager

North Campbell ENT
Tucson
08.2018 - Current
  • Oversaw inventory management and ordered supplies to meet operational needs.
  • Managed daily office operations to promote efficient workflows.
  • Trained new staff on office procedures and patient interaction protocols.
  • Assisted with billing processes and verified patient insurance information.
  • Maintained cleanliness and organization of reception area for welcoming environment.
  • Organized filing system for records, correspondence, and other documents.
  • Answered phone calls, responded to emails, and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy in accounts receivable and payable.

Insurance Verification Specialist

Desert Sky Gastroenterology
Tucson
02.2015 - 08.2018
  • Verified patient insurance eligibility and coverage details prior to appointments.
  • Processed pre-authorization requests for medical procedures efficiently.
  • Collaborated with healthcare providers to gather documentation for claims submissions.
  • Educated patients about insurance benefits and coverage limitations clearly.
  • Maintained accurate records of insurance verifications and pre-authorization activities.
  • Trained new staff on protocols and procedures for insurance verification.
  • Monitored status of pending verifications and authorizations to ensure timely processing.
  • Adhered to HIPAA regulations, safeguarding patient confidentiality throughout workflows.

Document Scanner

H&r Block Tax Svc
Tucson
02.2010 - 04.2010
  • Organized and labeled scanned documents to enhance retrieval and archiving efficiency.
  • Collaborated with team members to optimize document flow and processing speed.
  • Implemented quality control measures to ensure accuracy of scanned documents.
  • Reviewed financial documents for completeness and precision prior to filing.
  • Streamlined tax preparation processes in conjunction with team members.
  • Maintained secure records of client interactions and tax-related documents.
  • Assisted clients in preparing financial documentation for tax purposes.
  • Managed office supplies inventory, ensuring timely ordering of replacements.

Education

Graduate Certificate - Medical Administrative Assistant

Pima Medical Institute
Tucson
08-2016

High School Diploma -

Leesburg High School
Leesburg, FL
05-1999

Skills

  • Office management and administration
  • Inventory and supply management
  • Billing and account reconciliation
  • Insurance verification processes
  • Patient interaction and support
  • Customer relationship management
  • Time management and organization
  • Attention to detail and problem solving
  • Document organization and handling

Accomplishments

  • Graduated with Honors from Pima Medical

Volunteer Community Experience

  • Volunteered at HOPEFEST Tucson, AZ 2015
  • Volunteered for the Scholastic Book Fair at Whitmore Elementary 2014-2015

Timeline

Office Manager

North Campbell ENT
08.2018 - Current

Insurance Verification Specialist

Desert Sky Gastroenterology
02.2015 - 08.2018

Document Scanner

H&r Block Tax Svc
02.2010 - 04.2010

Graduate Certificate - Medical Administrative Assistant

Pima Medical Institute

High School Diploma -

Leesburg High School

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Leah Toto