Leah Hartman
Tucson
Summary
Analytical professional with strong technical expertise and critical thinking skills, excelling in data-driven environments. Proven track record of success, demonstrating attention to detail and a proactive approach. Committed to enhancing processes and workflows to benefit team performance. Highly organized and adept at multitasking in fast-paced settings.
Overview
16
16
years of professional experience
Work History
Professional Services Senior Specialist
Intuit, Inc
Tucson
10.2016 - Current
- Develop QBO/QBOA, Intuit Accountant Suite, Intuit Enterprise Suite ecosystem (including Online Payroll, Payments, Bill Pay) demos, training and reference material, and other content for sales teams and for accountants
- Engage customers in-person and remotely deliver QBO ecosystem product demos, while focusing on customer needs, benefits, and value proposition
- Conduct QBO ecosystem training for sales teams based on product and process changes, knowledge gaps, and business needs
- Offer real-time support for product questions from Accountant Sales teams
- Serve as a QBO ecosystem subject matter expert for Accountant Sales teams
- Provide closed-loop feedback to sales consultants, sales leaders, product managers and other internal partners to foster a culture of learning and innovation for all stakeholders
- Utilize ecosystem and workflow expertise to help find solutions to customer challenges in order to drive QBO sales
- Represent Intuit professionally in frequent customer interactions
Service & Support Specialist
Intuit, Inc
Tucson
01.2012 - 10.2016
- Ability to navigate and proficiently use company programs including CS Server, QAT, QuickBase and all Microsoft Office applications.
- Rotational development role: provided Tier II support for Tucson team and partner sites for AAG as a Subject Matter Expert in QuickBooks Online and Online Payroll.
- Provide customer service by negotiating and resolving various service and product issues, while focusing on complete customer satisfaction.
- Researched, evaluated and analyzed customer accounts in order to handle technical/troubleshooting issues, answer billing and refund inquiries, and process account maintenance tasks.
- Extensive knowledge of the company, products and services related to QuickBooks Online, QuickBooks Online Payroll and QuickBooks Payments
- Aided Coaches in Peer development, specifically Online Payroll and QBO platform.
- Large network of contacts throughout different departments/channels.
Pharmacy Technician
Bashas’
Tucson
01.2010 - 01.2012
- Certified Pharmacy Technician; maintains CEs on Pharmacy Tech Letter every two years
- Proficient with Enterprise Software and QS1 Software
- Trainer for QS1 Software system, specialized training in Phoenix to train Tucson & Sierra Vista Pharmacies for all branches of Bashas’ (Food City and Bashas’)
- Yearly training for HIPAA, Fraud Waste & Abuse, Methamphetamine usage, customer service training
- C2 Inventory, record the inventory, 3 month check, sticker any outdated meds
- Provided phone support
- Input & fill prescriptions with the correct medications and instructions, in a timely manner
- Handled medical insurance companies, doctor’s offices and patients, regarding prescriptions not covered under Medical Ins.
- Created great customer partnerships
Education
BFA - Professional Acting Major
University of Arizona
Tucson, Az01.2009
High School Diploma -
Flowing Wells High School
Tucson, AZ01.2008
Skills
- QBO ecosystem expertise
- Product demonstration
- Ecosystem training
- Customer engagement
- Sales collaboration
- Process improvement
- Team leadership
- Effective communication
- Problem solving
- Coaching and mentoring
- Strategic thinking
- Sales support
- Teamwork and collaboration
References
Available Upon Request
Timeline
Professional Services Senior Specialist
Intuit, Inc
10.2016 - Current
Service & Support Specialist
Intuit, Inc
01.2012 - 10.2016
Pharmacy Technician
Bashas’
01.2010 - 01.2012
BFA - Professional Acting Major
University of Arizona
High School Diploma -
Flowing Wells High School