Leann Rhodes
Tucson
Overview
13
13
years of professional experience
Work History
Loan Processor
Cross Country Mortgage / Sundt Team
05.2024 - Current
- Maintain positive relationships with mortgage officers, realtors, and borrowers.
- Thoroughly review and assess income, assets, and credit
- Review and understand all lending guidelines in detail to ensure that supporting documentation matches information provided on applications
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Document a loan to create a needs analysis
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Maintain utmost confidentiality as appropriate in all aspects of work
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Responsible for maintaining and ensuring accuracy of loans
- Set up and completed loan submission packages.
- Designated point of contact for realtors, title agents, appraisal departments, and credit services, as well as borrowers
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Maintain ongoing knowledge of current guidelines and compliance updates
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Review all documentation provided to determine eligibility of obtaining a loan
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Assist in documenting necessary reports to allow for the collection of loan projects
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Coordinate with an experienced team to ensure independence
- Provided quick turnaround times to maintain fast-past schedule.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Handled any conditions sent from underwriting departments.
- Utilized loan origination software to process and track loan applications.
- Contributed to departmental goals by meeting or exceeding monthly quotas for loan approvals and fundings.
- Coordinated with real estate agents and title agent to ensure accurate and timely closing of loans.
- Responsible for issuing closing disclosures and financial disclosures to the borrowers and go over loan fees with borrowers
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
Loan Officer
Altitude Homes Loans
04.2017 - 05.2024
- Maintain positive relationships with Loan officers
- Thouroughly review and assess income, assets, and credit
- Review and understand all lending guidelines in detail to ensure that supporting documentation matches information provided on applications
- Maintained strict confidentiality of bank records and client information.
- Document a loan to create a needs analysis
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Maintain utmost confidentiality as appropriate in all aspects of work
- Submitted loan applications to underwriter for verification and recommendations.
- Responsible for maintaining and ensuring accuracy of loans
- Examined customer loan applications for loan approvals and denials.
- Designated point of contact for various companies, appraisal departments, and credit services, as well as borrowers
- Developed strong relationships with customers through high levels of customer service.
- Maintain ongoing knowledge of current guidelines and compliance updates
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Review all documentation provided to determine eligibility of obtaining a loan
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Assist in documenting necessary reports to allow for the collection of loan projects
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Coordinate with an experienced team to ensure independence
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
- Collaborated with other departments to promptly process loan applications.
- Developed strong partnerships with real estate agents, generating a consistent pipeline of referrals and new business opportunities.
- Maintained compliance with all regulatory requirements, preventing any legal or financial penalties for institution.
Loan Processor
VIP Mortgage Inc
02.2012 - 04.2017
- Responsible for ordering, reviewing, and documenting utilization on various reports, recommendations of employment, assessments, credit reports, driver reports, and good certifications
- Review all documentation provided to create a needs analysis
- Responsible for knowledge of current guidelines and compliance updates
- Maintain utmost confidentiality as appropriate in all aspects of work
- Team player who can operate independently when appropriate
- Assist in documenting necessary reports to ensure the collection of various reports on a daily basis
- Review assessments for value and accuracy
- Review accuracy of all information entered on documentation obtained from the borrower
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Prepared file for final clear-to-close by branch management.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Processed mortgage loan applications accurately and successfully for over 13 years
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Communicated with originator and applicant concerning progress of loan file.
- Developed strong working relationships with real estate agents, further expanding referral networks for the company.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Expedited mortgage approval times by proactively resolving any discrepancies in borrower documentation.
- Supported regulatory compliance, staying abreast of changes in mortgage lending laws and implementing necessary adjustments.
- Enhanced client trust, explaining complex loan products in understandable manner and guiding them through application process.
Education
Associate of Arts - Business Adminstration
Pima Community College
Tucson, AZSkills
- Sales
- Service Excellence
- Management
- Training
- Medical terminology
- Proficiency in Microsoft applications
- Databases
- CRM
- Software applications
- Collaborative Team Member
- Proactive Problem-Solving
- Task Prioritization
- Data Protection
- Collaboration
- Relationship Development
- Teamwork and collaboration
- Documentation review
- Data entry
- File management
- Client relations
- Document Analysis
- Consumer lending
- Loan Disclosure Management
- Loan underwriting
- Mortgage lending
- Deadline management
- Detail-Oriented Approach
- Banking
- Employment verification
- Committed to Excellence
- Financial Credit Evaluation
- File Management
Timeline
Loan Processor
Cross Country Mortgage / Sundt Team
05.2024 - Current
Loan Officer
Altitude Homes Loans
04.2017 - 05.2024
Loan Processor
VIP Mortgage Inc
02.2012 - 04.2017
Associate of Arts - Business Adminstration
Pima Community College
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