Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christine Locke

Kingman,az

Summary

Dynamic and results-driven professional with extensive experience in guest relations and reservation management at Wingate Hawthorn Suites. Proven ability to enhance customer satisfaction through initiative-taking and effective teamwork. Recognized for leadership as a Cashier Team Lead at Safeway, consistently achieving operational excellence and fostering a positive work environment.

Overview

13
13
years of professional experience

Work History

Hotel Front Desk Agent

Wingate Hawthorn Suites by Wyndham
05.2024 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Collected room deposits, fees, and payments.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
  • Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
  • Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
  • Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
  • Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
  • Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
  • Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
  • Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
  • Streamlined reservation processes for improved booking experience and increased room occupancy rates.
  • Maintained strict confidentiality regarding sensitive guest information as per company policy guidelines.
  • Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
  • Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
  • Resolved service-related problems and documented actions in system.
  • Coordinated group bookings efficiently for conferences or events held at the hotel, ensuring seamless guest experience.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Enforced policies and procedures to increase efficiency.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Monitored staff performance and provided feedback and guidance.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Monitored hotel's budget and financial records.
  • Coordinated with vendors for repair and maintenance of hotel.

Lead Sales Associate

Harbor Frieght
05.2023 - 06.2024
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.

Cashier

Cracker Barrel Restaurant
05.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Cashier Team Lead

Safeway
10.2021 - 03.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Manager on Duty

Motel 6
09.2017 - 03.2021
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.

Clothing Sales Associate (keyholder)

Karen Cane
09.2012 - 05.2014
  • Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
  • Offered personalized customer service to all customers to support satisfaction and loyalty.
  • Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
  • Maintained organized store environment to foster pleasant shopping experiences.
  • Cleaned, closed, and secured store at end of shift.
  • Greeted customers, identified needs and provided product advice.
  • Organized and participated in special store events, such as seasonal sales or launch parties, to attract new customers and boost overall revenue.
  • Processed incoming stock and documented product information to manage inventory levels.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Increased customer satisfaction by providing exceptional service and assistance with clothing selections.

Education

All

Santa Barbara High School
Santa Barbara, CA
06-1996

Skills

  • Guest relations
  • Initiative-taking
  • Reservation management
  • Teamwork orientation

Languages

English
Professional Working

Timeline

Hotel Front Desk Agent

Wingate Hawthorn Suites by Wyndham
05.2024 - Current

Lead Sales Associate

Harbor Frieght
05.2023 - 06.2024

Cashier

Cracker Barrel Restaurant
05.2023 - 12.2023

Cashier Team Lead

Safeway
10.2021 - 03.2023

Manager on Duty

Motel 6
09.2017 - 03.2021

Clothing Sales Associate (keyholder)

Karen Cane
09.2012 - 05.2014

All

Santa Barbara High School

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Christine Locke