Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leanne Bennett

San Tan Valley

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Results-driven claims professional with strong analytical skills and keen eye for detail. Adept in processing claims efficiently while ensuring accuracy and compliance with regulations. Known for fostering team collaboration and adapting to changing requirements seamlessly. Dependable, focused, and skilled in conflict resolution and customer service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Claims Associate

State Farm
11.2024 - Current
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
  • Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
  • Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
  • Developed positive relationships with clients, fostering trust and open communication during the claims process.
  • Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.

Customer Service Specialist

The General
08.2023 - 11.2024
  • Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance
  • Resolved escalated customer issues quickly and efficiently while adhering to company policy
  • Developed effective relationships with customers through active listening, problem-solving, and follow up communication
  • Met daily customer service quotas with a focus on quality
  • Maintained knowledge of current products, services, procedures, promotions, pricing, policies, and processes
  • Utilized strong organizational skills to manage multiple tasks while maintaining accuracy and attention to detail
  • Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Analyzed call center metrics such as average handle time and first contact resolution rate

Personal Loan Specialist

Discover
09.2022 - 04.2023
  • Utilized various software programs such as Microsoft Excel and Access to maintain accurate records of loans processed
  • Collected delinquent accounts by making phone calls or sending letters to borrowers who are late on payments
  • Analyzed credit reports, income statements, assets and liabilities to determine credit worthiness of applicants
  • Maintained up-to-date knowledge on all aspects of lending regulations and guidelines as well as new product offerings
  • Processed loan applications including verification of employment, income, assets, liabilities and credit scores
  • Adhered strictly to all applicable federal, state and local laws governing consumer lending practices
  • Researched complex problems involving loans, payments and account discrepancies
  • Participated in training sessions designed to update staff members on changes in industry standards or laws governing consumer lending practices
  • Reviewed and evaluated customer financial information to ensure accuracy of loan data and compliance with established policies and procedures
  • Provided excellent customer service by responding promptly to inquiries regarding loan status or other related issues
  • Assisted customers in completing the necessary documents for loan application processing

Senior Customer Service Rep

Williams Sonoma
09.2020 - 09.2022
  • Provided excellent customer service to a diverse range of clients, building strong relationships and ensuring high levels of satisfaction
  • Handled escalated situations calmly while maintaining positive relationships with customers throughout the process
  • Demonstrated ability to work independently under minimal supervision while meeting daily objectives and goals set by senior staff members
  • Utilized active listening skills to identify customer needs and proactively addressed potential problems before they occurred
  • Developed deep understanding of company products and services, responding promptly to inquiries and resolving issues quickly and efficiently
  • Leveraged problem solving skills to develop innovative solutions that improved the overall customer experience
  • Adhered strictly to departmental guidelines related to confidentiality protocols when dealing with sensitive information
  • Trained new employees in customer service procedures and best practices, increasing team efficiency and effectiveness
  • Performed quality assurance checks on call recordings regularly in order to maintain high standards of service delivery
  • Assisted customers with account management tasks such as registration updates or password resets as required
  • Implemented effective communication strategies with customers via phone calls, emails, live chat support
  • Collaborated with cross-functional teams including sales, operations, logistics, finance to ensure successful resolution of customer requests

Bakery Associate

Publix
11.2019 - 05.2021
  • Collaborated with team members in order to achieve daily goals set forth by management
  • Assisted with packaging products for sale such as breads, pastries and cakes
  • Maintained a clean and safe work environment, following all safety protocols and regulations
  • Demonstrated ability to provide excellent customer service and respond quickly to customer inquiries
  • Adhered to company policies regarding health and safety standards while handling ingredients
  • Prepared doughs, batters, icings, fillings, glazes, meringues and other items according to established recipes
  • Performed daily cleaning duties including washing dishes, sanitizing surfaces and mopping floors
  • Provided assistance in training new employees on proper baking techniques and procedures
  • Kept track of product codes on packages to ensure freshness dates were up-to-date
  • Ensured accurate pricing of merchandise through proper labeling and signage
  • Developed creative displays to entice customers and increase sales
  • Maintained accurate records of production logs and temperature readings throughout shift
  • Managed inventory levels by restocking shelves as needed
  • Answered questions about food ingredients, cake designs, and special orders to help customers with preferences
  • Applied icing art on top of cake to write personal message as requested

Guest Service Team Member

Target
07.2014 - 11.2019
  • Utilized conflict resolution techniques to resolve disputes between guests and staff members
  • Successfully managed large groups of guests for special events such as weddings or conferences
  • Collaborated with other departments within the organization on various projects related to improving customer service standards
  • Supported front desk staff during peak periods by providing assistance when needed
  • Demonstrated superior communication skills while interacting with guests in person and over the phone
  • Responded quickly and effectively to complaints or inquiries made by guests via email or social media channels
  • Performed light housekeeping duties such as vacuuming carpets, dusting furniture, emptying trash cans
  • Trained new team members on proper guest service techniques, including telephone etiquette and complaint resolution strategies
  • Developed strong organizational skills while multi-tasking to meet tight deadlines in a fast-paced environment
  • Answered incoming calls promptly and professionally according to established guidelines
  • Provided exceptional customer service to guests, ensuring their satisfaction through problem solving and attentive listening
  • Solicited guest feedback and acted on guests concerns
  • Developed a strong understanding of company policies and procedures
  • Replenished retail merchandise and display cases to foster strong visual presentation

Education

High School Diploma -

East Hampton High School
East Hampton, New York
06.1999

Skills

  • Account Management
  • Report Generation
  • Customer Retention
  • Customer Order Management
  • De-Escalation Techniques
  • Customer Relationship Management
  • Problem Resolution
  • Complaint Handling
  • Telephone Etiquette
  • Customer Relations
  • Customer Service
  • Interpersonal Skills
  • Conflict Mediation
  • Attention to Detail
  • Active Listening
  • Effective Communication
  • Social Media Management
  • Call Center Experience
  • Problem Solving
  • Conflict Resolution
  • Written Communication
  • Data Entry
  • Data Collection
  • Computer Proficiency
  • Call Center Operations
  • Claims processing
  • Documentation accuracy
  • Data analysis
  • Customer service
  • Relationship management
  • Problem resolution
  • Time management
  • Effective communication
  • Conflict resolution
  • Organizational skills
  • Attention to detail
  • Claims
  • Claims investigation
  • Policy interpretation
  • Microsoft office
  • Insurance claims review

Certification

All-Lines Claim Adjuster License

Timeline

Claims Associate

State Farm
11.2024 - Current

Customer Service Specialist

The General
08.2023 - 11.2024

Personal Loan Specialist

Discover
09.2022 - 04.2023

Senior Customer Service Rep

Williams Sonoma
09.2020 - 09.2022

Bakery Associate

Publix
11.2019 - 05.2021

Guest Service Team Member

Target
07.2014 - 11.2019

High School Diploma -

East Hampton High School

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Leanne Bennett