Le'Asia Helms
Tucson
Summary
I am hoping to continue to career in the medical field. Motivated professional with nearly 5 years of leadership experience in high-volume operations, team development, and compliance. Currently completing phlebotomy training with hands-on donor care experience. Skilled in patient interaction, medical screening, safety protocols, and efficient workflow management. Seeking to apply strong communication, organizational, and patient-focused skills in a healthcare setting.
Compassionate Donor Specialist with background in coordinating and tracking donor activity, ensuring all procedures adhere to compliance regulations. Strengths include strong interpersonal skills, ability to work well under pressure, and deep understanding of health information standards. Previous roles have demonstrated success in inspiring potential donors through effective communication and education about the importance of donations.
Overview
8
8
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Donor Specialist/Phlebotomist
Versiti
Grand Rapids
01.2025 - Current
- Training in venipuncture and blood collection procedures in a clinical donor environment.
- Perform donor medical screening, including reviewing health history questionnaires, vital signs, and eligibility requirements to ensure safe blood donation.
- Educate donors on the donation process and address questions or concerns to ensure comfort and safety.
- Maintain strict adherence to infection control, safety, and regulatory standards.
- Document donor information accurately and maintain confidentiality in compliance with healthcare regulations.
- Support donor care before, during, and after blood donation procedures.
General Manager
Mister Car Wash
Holland
04.2024 - 01.2026
- Oversee all daily operations of a high-volume car wash location, ensuring top-tier customer satisfaction, safety, and operational efficiency.
- Lead, train, and motivate a team of employees, fostering a positive work culture focused on service excellence and performance.
- Manage financial performance, including budgeting, payroll, inventory control, and profit and loss (P&L) accountability.
- Implement company standards and operational procedures to achieve sales goals, quality metrics, and membership growth targets.
- Drive continuous improvement through staff development, process optimization, and community engagement initiatives.
- Ensure compliance with company policies, safety regulations, and environmental standards.
- Collaborate with district and regional leadership to support company-wide initiatives and performance benchmarks.
Assistant Manager
Pizza Hut
Grand Haven
07.2019 - 12.2024
- Supervised daily restaurant operations to maintain high standards of food safety and customer service.
- Trained and developed team members to improve performance and ensure compliance with company policies.
- Managed cash handling, deposits, and inventory to support accurate financial reporting.
- Scheduled staff shifts and delegated tasks to maintain efficient workflow and meet business needs.
- Addressed customer inquiries and resolved issues to ensure positive dining experiences.
Shift Leader
Little Caesars Pizza
Grand Haven
09.2018 - 06.2019
- Led team members during shifts to ensure smooth restaurant operations and quality service.
- Assisted with training new employees on food safety and company procedures.
- Handled cash transactions and balanced cash drawers at the end of each shift.
- Maintained a clean and safe environment for staff and customers.
Education
High school diploma -
Grand Haven High School
Grand Haven, MISkills
- Employee relationship building
- Cash handling
- Time management
- Assistant manager experience
- Contract management support tasks
- Withdrawals
- Cost control
- Team development
- Interpersonal skills
- Empathy
- Mechanical knowledge
- Balancing cash drawers
- Residential cleaning
- Interviewing
- Hospitality
- Budgeting support
- Handling customer inquiries
- Safe environment creation
- Cash management
- Calendar management
- Restaurant experience
- Greeting customers
- Operations management
- Basic math
- Vendor management
- Teamwork
- Food service management
- Management
- Client invoicing
- Team management
- Medical transportation experience
- Deposits
- Conflict management
- Sales
- Retail sales
- Customer service
- Adobe Photoshop
- Commercial cleaning
- Typing
- Administrative experience
- Invoice data entry
- Patient interaction
- Budgeting and cost control
- In-person customer service
- Office management
- Scheduling for multiple individuals
- Written communication
- Custodial experience
- Adobe Creative Suite
- Customer relationship building
- Inventory management
- Leadership
- Health and safety compliance
- Guest relations
- Attention to detail
- Restaurant management
- Team building (staff training program)
- Presentation preparation
- Shift management
- Serving
- Regulatory compliance reporting
- Multitasking
- Car wash
- Phone etiquette
- Janitorial experience
- Food safety
- Heavy lifting
- Driving experience in rural areas
- Sales strategy
- Customer support
- Organizational skills
- Budget management
- Client interaction via phone calls
- Counting cash
- Vendor and contract management support
- Invoice payment processing
- Office experience
- Negotiation
- Appointment scheduling
- Hiring
- Task prioritization
- Hospitality management
- Vehicle maintenance
- Phone communication
- Food handling
- Supervising experience
Certification
- Food Handler Certification, Present
- Driver's License, Present
Timeline
Donor Specialist/Phlebotomist
Versiti
01.2025 - Current
General Manager
Mister Car Wash
04.2024 - 01.2026
Assistant Manager
Pizza Hut
07.2019 - 12.2024
Shift Leader
Little Caesars Pizza
09.2018 - 06.2019
High school diploma -
Grand Haven High School