Leeanna Copeland
AZ
Summary
Over 7 years of experience in educational, family, and community support roles, adept at fostering collaborative environments and enhancing engagement. Skilled in data entry, Microsoft applications, and communication, with a strong background in classroom management, family support, counseling, and community outreach. Committed to leveraging expertise to improve resource access and drive positive outcomes for families and communities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CRISIS AND ACCESS SPECIALIST
Protocall Services
01.2025 - Current
- Provide crisis counseling and support to callers in distress, assessing needs and ensuring immediate assistance
- Manage multiple accounts, including college, work-life, and 988 accounts, while ensuring timely and accurate responses
- Offer resources, referrals, and information to clients to address immediate concerns and long-term needs
- Maintain detailed, accurate documentation of all client interactions in a fast-paced, high-pressure environment
- Collaborate with internal teams and external resources to provide comprehensive care and support for clients
- Stay calm, professional, and focused while multitasking in a fast-paced environment
FAMILY SUPPORT COORDINATOR
Chicanos Por La Causa
09.2024 - Current
- Coordinate family support services, enhancing access for 20+ families monthly.
- Implement strategies boosting family engagement by 40%.
- Facilitate workshops, empowering families with essential skills.
- Drive participation through improved engagement techniques.
- Enhance resource access, positively impacting family outcomes.
Home Daycare Owner
Safe Haven Family Daycare
06.2024 - 09.2025
- Maintained accurate accounting of tuition and operating reports.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Assisted in potty training and toilet hygiene.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Developed and operated within annual operational budget of $15,000.
SUBSTITUTE TEACHER
Palo Verde Unified School District
08.2023 - 08.2024
- Manage classroom activities, ensuring smooth transitions and student engagement.
- Adapt lesson plans to meet diverse student needs, fostering a supportive learning environment.
- Implement effective classroom management techniques, minimizing disruptions.
- Facilitate learning by maintaining a collaborative atmosphere and encouraging participation.
- Provide constructive feedback, contributing to students' academic growth.
EARLY CHILDHOOD EDUCATION- INSTRUCTIONAL AIDE
Palo Verde Unified School District
09.2021 - 08.2023
- Assisted teachers in lesson planning, enhancing student engagement through creative activities.
- Monitored student progress, providing tailored support, improving individual learning outcomes.
- Collaborated with educators, optimizing learning environments, fostering student success.
RURAL CARRIER ASSOCIATE
United States Postal Services
10.2020 - 05.2021
- Efficiently delivered mail to rural areas, ensuring timely service to all customers.
- Accurately maintained daily records of deliveries, enhancing operational transparency.
- Sorted and distributed mail, optimizing workflow and reducing errors.
- Delivered packages to residences and businesses, fostering customer satisfaction.
CAREGIVER
IN-HOME SUPPORT SERVICES, INC.
06.2017 - 08.2020
- Provided compassionate care to elderly clients, enhancing their quality of life.
- Managed challenging behaviors, fostering client independence and social engagement.
- Delivered emotional support and companionship, ensuring client well-being.
Education
BA - Elementary Educational Studies
Western Governors University
10.2022
Associate of Arts - AA - Early Childhood Education and Teaching
College of The Desert
05.2021
Skills
- Teaching (Experienced), Data Entry, Microsoft, Classroom Management, Lesson Planning, Communication
- Technology integration
- Time management
- Adaptability and flexibility
- Valid CA Early Childhood Teacher Permit
Certification
- BLS/CPR certified
- AZ Level 1 fingerprint clearance card
LANGUAGES
English (Native), Spanish (Proficient).
Timeline
CRISIS AND ACCESS SPECIALIST
Protocall Services
01.2025 - Current
FAMILY SUPPORT COORDINATOR
Chicanos Por La Causa
09.2024 - Current
Home Daycare Owner
Safe Haven Family Daycare
06.2024 - 09.2025
SUBSTITUTE TEACHER
Palo Verde Unified School District
08.2023 - 08.2024
EARLY CHILDHOOD EDUCATION- INSTRUCTIONAL AIDE
Palo Verde Unified School District
09.2021 - 08.2023
RURAL CARRIER ASSOCIATE
United States Postal Services
10.2020 - 05.2021
CAREGIVER
IN-HOME SUPPORT SERVICES, INC.
06.2017 - 08.2020
BA - Elementary Educational Studies
Western Governors University
Associate of Arts - AA - Early Childhood Education and Teaching
College of The Desert