Leena Keo
Laveen,AZ
Summary
Dynamic hospitality professional with a strong work ethic and proven ability to enhance guest engagement at Krispy Dogz, Joe's Crab Shack and Simmer Claw Bar. Skilled in multitasking and organization, I excelled in high-pressure environments, consistently delivering exceptional service and resolving customer complaints to maintain a positive reputation. Committed to fostering warm relationships and driving sales through upselling techniques.
Overview
6
6
years of professional experience
Work History
Manager
Krispy Dogz
06.2023 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Server
Joe's Crab Shack
08.2022 - 05.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Simmer Claw Bar
05.2019 - 03.2022
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
GED -
Santa Rosa Junior College
Santa Rosa, CASkills
- Professional appearance
- Hospitality service expertise
- Strong work ethic
- Guest engagement
- Multitasking and organization
- Reliability
Languages
Cambodian
Native or Bilingual
Timeline
Manager
Krispy Dogz
06.2023 - 05.2025
Server
Joe's Crab Shack
08.2022 - 05.2023
Server
Simmer Claw Bar
05.2019 - 03.2022
GED -
Santa Rosa Junior College
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