Leena Varels
Phoenix
Summary
Proficient receptionist with a strong background in customer service and appointment management. Known for meticulous attention to detail and handling confidential information discreetly, committed to supporting organizational goals through effective communication and coordination.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist
City of Phoenix
Phoenix
05.2013 - 12.2025
- Greeted visitors and directed them to appropriate departments.
- Answered phone calls and managed inquiries and scheduled appointments as needed.
- Assisted with community event coordination
- Managed incoming mail and distributed to relevant personnel.
- Provided information on city services and resources to the public.
Secretary
AHCCCS-ManPower
Phoenix
06.2010 - 11.2011
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files
- Prepared professional correspondence, including memos, letters or emails ensuring timeliness
- Maintained executive appointment schedules by planning and scheduling meetings, conferences and teleconferences.
- Transferred calls
- Checked voicemails
- Used Printer, copier and faxed papers throughout the day
Secretary
Dept of Education/ ManPower
Phoenix
01.2010 - 01.2010
- Provided exceptional customer service answering multi-line phone system promptly addressing inquiries and resolving issues professionally
- Scheduled appointments and conducted follow calls to clients
- Communicated effectively with employees of any concerns or information when requested
- Performed data entry into computer systems; ensured accuracy of all entered information.
Education
Associate of Applied Science - Criminal Justice
Education America
Tempe, AZ07-2002
High School Diploma -
Genesis Academy
Downtown Phoenix 06-2000
Skills
- Customer service
- Appointment scheduling
- Mail distribution
- Telephone etiquette
- Event coordination
- Confidentiality handling
- Multitasking skills
- Attention to detail
- File management
- Data inputting
Certification
Administrative Assistant Training Program
Timeline
Receptionist
City of Phoenix
05.2013 - 12.2025
Secretary
AHCCCS-ManPower
06.2010 - 11.2011
Secretary
Dept of Education/ ManPower
01.2010 - 01.2010
Associate of Applied Science - Criminal Justice
Education America
High School Diploma -
Genesis Academy