Leiana Hernandez
Chandler
Overview
10
10
years of professional experience
Work History
Tradeshow Organizer/Installer
Teamsters Local 631
Las Vegas
08.2024 - 12.2024
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated a variety of machinery and tools safely and efficiently.
Entertainment Dispatcher
Arigato Entertainment Services
Las Vegas
07.2017 - 12.2022
- Scheduled loads according to priority and available equipment.
- Recorded and maintained files or records of customer requests, work or services performed.
- Addressed questions, problems or requests for service or equipment.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Investigated and resolved customer and vendor issues to retain business.
- Prepared daily work and run schedules.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Representative
Orangutan Home Services
Tempe
01.2015 - 11.2017
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Initiated outbound calls to follow up on customer inquiries or complaints.
- Performed outbound calls to existing customers to promote additional products or services.
- Conducted outbound calls to prospective customers and answered inquiries about products, services, and pricing.
- Conducted outbound calls to potential customers, introducing and promoting products and services.
- Conducted outbound calls to existing customers to provide information on current offerings.
- Conducted outbound calls to existing customers regarding their accounts.
- Conducted outbound calls to delinquent customers in order to negotiate payment arrangements.
Education
High School Diploma -
Higley High
Gilbert, AZ05-2010
Skills
- Event coordination
- Equipment operation
- Time management
- Customer relationship management
- Problem solving
- Team collaboration
- Conflict resolution
- Safety compliance
- Communication skills
- Scheduling accuracy
- Task prioritization
- Event promotion
- Computer skills
- Customer service
- Data entry
- Excellent communication
- Attention to detail
- Verbal and written communication
Timeline
Tradeshow Organizer/Installer
Teamsters Local 631
08.2024 - 12.2024
Entertainment Dispatcher
Arigato Entertainment Services
07.2017 - 12.2022
Customer Service Representative
Orangutan Home Services
01.2015 - 11.2017
High School Diploma -
Higley High