Overview
Work History
Education
Skills
Timeline
Generic

Leiana Hernandez

Chandler

Overview

10
10
years of professional experience

Work History

Tradeshow Organizer/Installer

Teamsters Local 631
Las Vegas
08.2024 - 12.2024
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Operated equipment and machinery according to safety guidelines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Operated a variety of machinery and tools safely and efficiently.

Entertainment Dispatcher

Arigato Entertainment Services
Las Vegas
07.2017 - 12.2022
  • Scheduled loads according to priority and available equipment.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Addressed questions, problems or requests for service or equipment.
  • Monitored personnel or equipment locations and utilization to coordinate service and schedules.
  • Investigated and resolved customer and vendor issues to retain business.
  • Prepared daily work and run schedules.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Customer Service Representative

Orangutan Home Services
Tempe
01.2015 - 11.2017
  • Resolved customer complaints promptly and efficiently.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Initiated outbound calls to follow up on customer inquiries or complaints.
  • Performed outbound calls to existing customers to promote additional products or services.
  • Conducted outbound calls to prospective customers and answered inquiries about products, services, and pricing.
  • Conducted outbound calls to potential customers, introducing and promoting products and services.
  • Conducted outbound calls to existing customers to provide information on current offerings.
  • Conducted outbound calls to existing customers regarding their accounts.
  • Conducted outbound calls to delinquent customers in order to negotiate payment arrangements.

Education

High School Diploma -

Higley High
Gilbert, AZ
05-2010

Skills

  • Event coordination
  • Equipment operation
  • Time management
  • Customer relationship management
  • Problem solving
  • Team collaboration
  • Conflict resolution
  • Safety compliance
  • Communication skills
  • Scheduling accuracy
  • Task prioritization
  • Event promotion
  • Computer skills
  • Customer service
  • Data entry
  • Excellent communication
  • Attention to detail
  • Verbal and written communication

Timeline

Tradeshow Organizer/Installer

Teamsters Local 631
08.2024 - 12.2024

Entertainment Dispatcher

Arigato Entertainment Services
07.2017 - 12.2022

Customer Service Representative

Orangutan Home Services
01.2015 - 11.2017

High School Diploma -

Higley High

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Leiana Hernandez