Leigh Horne
Tempe
Summary
Detail‑oriented and adaptable professional with experience across high‑volume operations, administrative coordination, and public‑facing roles. Skilled in managing complex schedules, compliance tracking, and financial records while serving as a liaison between multiple stakeholders. Proven ability to lead teams, deliver presentations to large audiences, and ensure smooth operations in fast‑paced environments. Committed to driving efficiency and fostering collaboration to achieve organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Intern
Walgreens
01.2025 - Current
- Supervised and supported a team in dispensing medications, ensuring compliance with daily processes, policies, and regulatory standards.
- Conducted quality control checks by verifying information across multiple parties to safeguard patient safety.
- Assessed customer concerns to identify potential treatment solutions and communicated complex information clearly to help patients make informed decisions.
- Managed inbound calls, resolving customer concerns and clarifying information for healthcare professionals.
Pharmacy Technician
Walgreens
01.2024 - 12.2024
- Served as a key liaison between patients, physicians, and insurance providers, ensuring accurate communication of medical and insurance information while safeguarding patient confidentiality.
- Resolved escalated customer concerns with professionalism and empathy, facilitating timely problem resolution and supporting continuity of care in compliance with HIPAA standards.
- Oversaw prescription processing and inventory operations for over 700 daily prescriptions, ensuring accurate data entry, regulatory compliance with local and federal laws, and efficient workflow.
Real Estate Intern
West Tennessee Estates LLC
03.2021 - 12.2024
- Serve as liaison between property owners, residents, and maintenance companies to ensure smooth communication
- Complete annual training to stay current with local regulations and industry standards
- Manage resident payment spreadsheets to maintain compliance with lease agreements
Student Ambassador Lead
University of Illinois at Chicago
11.2022 - 12.2023
- Led and coordinated Student Admissions Ambassadors, overseeing timesheets, schedules, and attendance to support large campus events with hundreds of participants.
- Facilitated high‑volume admissions programs, delivering presentations to audiences of 200+ prospective students and families, welcoming and assisting visitors, and conducting campus tours.
Secretary
Northwest Sewer and Plumbing Inc.
05.2016 - 08.2020
- Managed front‑office operations by answering professional phone calls, filing invoices, and processing payments
- Oversaw scheduling and coordination of plumbing services, making critical decisions to ensure smooth business operations
Administrative Assistant Manager
Little Blessings Daycare
05.2016 - 08.2020
- Oversaw reception duties, maintaining files, and scheduling appointments for the director
- Supported daily childcare activities by preparing programs for children and ensuring a safe, welcoming environment
Education
No Degree - Pharmacy & Public Health
The University of Arizona
Phoenix, AZ12.2025
Bachelor's Degree - Biology
University of Illinois at Chicago, Liberal Arts & Sciences
Chicago, IL12.2023
Skills
- Customer service
- Effective multi-tasking
- Regulatory compliance
- Conflict resolution
- Product education
- Problem-solving
- Data analysis
Accomplishments
- Pharmacy Intern License with Certified Immunizer Designation
- Basic Life Support for Health Care Providers
- Certified Nursing Assistant
Affiliations
Arizona Pharmacy Association (AzPA) 07/2024- 07/2026 Member
Certification
- Expires 08/2029 Pharmacy Intern License with Certified Immunizer Designation Arizona State Board of Pharmacy
- Expires 08/2025 Basic Life Support for Health Care Providers American Heart Association
- Certified Nursing Assistant The Illinois Department of Public Health (IDPH)
Timeline
Pharmacy Intern
Walgreens
01.2025 - Current
Pharmacy Technician
Walgreens
01.2024 - 12.2024
Student Ambassador Lead
University of Illinois at Chicago
11.2022 - 12.2023
Real Estate Intern
West Tennessee Estates LLC
03.2021 - 12.2024
Secretary
Northwest Sewer and Plumbing Inc.
05.2016 - 08.2020
Administrative Assistant Manager
Little Blessings Daycare
05.2016 - 08.2020
Bachelor's Degree - Biology
University of Illinois at Chicago, Liberal Arts & Sciences
No Degree - Pharmacy & Public Health
The University of Arizona