Summary
Overview
Work History
Education
Skills
Licenses
Timeline
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Leigh Wagner

Phoenix

Summary

Self-motivated, efficient and detail-oriented professional with 7+ years of experience in leadership and claims handling. Proven track record in resolving complex bodily injury claims, enhancing customer satisfaction, and driving team performance. Skilled in analytical problem-solving and fostering teamwork, consistently achieving timely resolutions and maintaining high-quality standards.

Overview

8
8
years of professional experience

Work History

Progressive Insurance

Casualty Claims Supervisor
02.2023 - Current
  • Initially responsible for a hybrid CURBI/ARBI team of claims representatives handling complex unrepresented bodily injury claims and attorney represented claims. Later transitioned to a team of all attorney represented bodily injury adjusters.
  • Oversee the completion of accurate injury evaluations and successful negotiations to reach timely claims resolutions.

Claims Supervisor PCS

Progressive Insurance
02.2021 - 02.2023
  • Responsible for the oversight of a team of claims representatives while ensuring proper process is followed and job objectives are met. Responsible for processes such as, performance management, coaching and development, and training.
  • In January 2022 took over responsibility in supervising our Complex Aged Inventory Reduction Team; a group of high-performing adjusters responsible for resolving particularly complex property damage claims timely and accurately.

Claims Generalist Intermediate CURBI

Progressive Insurance
07.2019 - 02.2021
  • Assisted up-front injury resolution adjusters with claims that involved a level of complexity that prohibits the claim from resolving in a timely manner. e.g. fractures, workers compensation involvement, herniated disks, significant wages loss and other complex factors.
  • Maintained proactive contact with injured parties to resolve claims in timely manner while collecting medical bills and records to accurately evaluate claims.

Claims Generalist Intermediate Unrepresented BI

Progressive Insurance
05.2018 - 07.2019
  • Evaluated and settled unrepresented bodily injury claims while pursuing early settlement opportunities with injured parties

Claims Generalist Associate

Progressive Insurance
07.2017 - 05.2018
  • Developed relationships with customers, investigated insurance policy coverage, determined the extent of Progressive's liability concerning loss or damages, and documented activity on each claim to resolve them as quickly and accurately as possible.
  • In spring 2018 transitioned into a role on the pilot total loss team. This team was designated to handle claims that involved 1st party total losses in an effort to resolve claims within 7 days.
  • Improved customer satisfaction ratings by providing prompt and accurate responses to inquiries regarding claim status.

Education

Bachelor of Science - Health Sciences

Ohio University
Athens, OH
05-2015

Skills

    Leadership

    Negotiation

    Customer Service

    Analytical

    Communication

    Problem-Solving

    Organizational

    Attention to Detail

    Teamwork

Licenses

New Mexico Insurance Adjuster 

License # 18617490

Timeline

Progressive Insurance

Casualty Claims Supervisor
02.2023 - Current

Claims Supervisor PCS

Progressive Insurance
02.2021 - 02.2023

Claims Generalist Intermediate CURBI

Progressive Insurance
07.2019 - 02.2021

Claims Generalist Intermediate Unrepresented BI

Progressive Insurance
05.2018 - 07.2019

Claims Generalist Associate

Progressive Insurance
07.2017 - 05.2018

Bachelor of Science - Health Sciences

Ohio University

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Leigh Wagner