Leigh Ann Piwarchuck
Phoenix,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Family First Life/Haven Financial Group
11.2023 - 12.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted with new agent recruitment process by reviewing applications and scheduling interviews.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Collaborated with claims department to review and assess impact of claims on underwriting strategies.
Assistant Underwriter
Allen Financial Insurance Group
08.1999 - 09.2023
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Verified data integrity and accuracy.
- Maintained strong relationships with agents, brokers, and policyholders to ensure smooth communication and timely issue resolution.
- Took claim info from clients and directed them to the correct department. Follow up & collected necessary documents to file claim.
- Processed endorsements, certificates, and gathered additional documents for the underwriter to process a quote and/or review renewals.
- Updated clients files. Made sure all document were collected for an audit
Skills
- Customer service
- Data entry
- Time management
- Office administration
- Dedicated team player
- Excel spreadsheets
- Administrative support
- Critical thinking
Timeline
Administrative Assistant
Family First Life/Haven Financial Group
11.2023 - 12.2024
Assistant Underwriter
Allen Financial Insurance Group
08.1999 - 09.2023
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