Leila Mitchell
Bullhead City,AZ
Summary
Dynamic Shift Leader with a proven track record at Arby's, excelling in team motivation and conflict resolution. Demonstrated expertise in cash handling and POS operations, enhancing customer satisfaction and operational efficiency. Committed to fostering a positive work environment while driving sales through effective training and upselling techniques.
Personable and upbeat with strong aptitude for creating welcoming dining experiences. Understands importance of menu knowledge and efficient order processing, along with maintaining clean and organized dining area. Aims to deliver exceptional customer service and contribute to positive team environment.
Hospitality professional with strong background in providing high-quality service in busy restaurant settings. Known for enhancing guest experiences and contributing to smooth operations. Focuses on teamwork and consistently meets changing demands with reliability and flexibility. Proficient in customer interaction, order accuracy, and maintaining clean dining area.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Arbys
Calimesa, CA
01.2024 - 05.2026
- Supervised team operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new staff on operational procedures and company standards.
- Resolved customer complaints effectively, ensuring positive dining experiences and repeat business.
- Conducted regular performance evaluations, providing feedback to improve team productivity and performance
- Completed cash and credit card transactions accurately using POS
- Enforced company policies and regulations with employees.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge
Waitress/Hostess
The Fat Greek
Yucaipa, CA
06.2022 - 06.2023
- Greeted and seated guests promptly, ensuring positive first impression
- Coordinated with kitchen staff to ensure timely food delivery for guests.
- Monitored dining area for cleanliness and organization, enhancing guest experience
- Assisted in training new staff on menu details and service protocols.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Yucaipa High School
Yucaipa, CA06.2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Conflict resolution
- Staff education and training
- POS system operation
- Safety processes and procedures
- Shift paperwork completion
- Multitasking
- Willingness to learn
Certification
Licensed food handler
ServSafe
Timeline
Shift Leader
Arbys
01.2024 - 05.2026
Waitress/Hostess
The Fat Greek
06.2022 - 06.2023
High School Diploma -
Yucaipa High School