Leila Rivas

Dynamic and detail-oriented Cashier with a proven track record at Wingstop, where I enhanced customer satisfaction through efficient transaction handling and issue resolution. Skilled in using point-of-sale systems and balancing drawers with 100% accuracy. Excelled in fast-paced environments, demonstrating exceptional food presentation skills and a commitment to maintaining high-quality service standards.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.