Leilani Aldrich-Buccino
Queen Creek
Summary
Experienced healthcare professional with expertise in coordinating patient care, ensuring smooth operations, and prioritizing patient satisfaction. Adept at collaborating effectively with medical teams and adapting to dynamic healthcare environments. Recognized for exceptional organizational abilities and a patient-focused approach. Proficient in insurance verification and billing, contributing to comprehensive healthcare services.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Team Health Access Nurse
04.2022 - 02.2025
- Manage large amounts of inbound calls in a timely manner
- Follow communication 'scripts' when handling different clients
- Assist in triaging patient clinical issues and connecting patients with a nurse promptly
- Excellent listening and comprehension skills to determine key information by patient
- Ability to defuse conversations and escalate if necessary
- Ability to handle confidential information
- Detail Oriented – Accurately process and document information ensuring data integrity
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Resident Care Coordinator/Activities Director
Park Senior Villas Chandler
09.2020 - 03.2022
- Provided direct supervision of resident care staff, which includes monitoring job performance, conducting associate performance evaluations, coaching and counseling associates and conducting and documenting corrective action as needed
- Facilitated an on-going evaluation of resident’s needs and implementation of service plans
- Managed the overall operation of health services and resident care
- Including quality assurance, resident care, safety risk management, teammate satisfaction and scheduling
- Maintained computerized record management systems to record and process data and generate reports
- Handled and resolved residents or family concerns in person and via phone
- Handled daily heavy flow of paperwork and communications with physicians and medical assistance to ensure proper record keeping of resident’s medications
- Verifying insurance benefits
- Closely collaborated with sales director to ensure smooth move-in process
- Created monthly activities calendar
- Coordinated activities for memory care and assisted living residents
- Coordinated all marketing events as well as in house resident events
- Conducting needs assessments to ascertain physical, cognitive, and emotional abilities
- Determining individual interests and expectations regarding leisure time
- Purchasing or leasing supplies for all activities
- Compiling periodic reports that outline successes, constraints, and the way forward
- Seek vendors for outside entertainment bookings
Patient Care Coordinator
Sozo Physical Therapy
09.2019 - 04.2020
- Established new patients and created electronic files
- Answered multi-line phones
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Collected co-pays, co-insurance, and all other balances
- Faxed, scanned, and recorded all necessary medical documents
- Assisted physical therapists as needed and maintained cleanliness of facility
- Communicated with other doctor offices, imaging offices, and all other organizations
- Verifying insurances
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
Education
Arizona Caregiving Certificate -
Arizona Medical Training Institute
08.2020
Certified Nursing Assistant -
Arizona Medical Training Institute
06.2020
High School Diploma -
Henley High School
Klamath Falls, OR06.2006
Skills
- Patient-focused care
- Team player
- Independent worker
- Ability to work with a diverse community
- Excellent oral communication skills
- Excellent written communication skills
- Superior organization skills
- HIPAA compliance
- Critical thinking skills
- Insurance billing procedures
- Billing and invoicing experience
- Billing Systems Knowledge
Timeline
Patient Care Coordinator
Team Health Access Nurse
04.2022 - 02.2025
Resident Care Coordinator/Activities Director
Park Senior Villas Chandler
09.2020 - 03.2022
Patient Care Coordinator
Sozo Physical Therapy
09.2019 - 04.2020
High School Diploma -
Henley High School
Arizona Caregiving Certificate -
Arizona Medical Training Institute
Certified Nursing Assistant -
Arizona Medical Training Institute
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