Leilani Ayers McMahan
Gilbert
Summary
Diligent with a strong background in administrative support within healthcare settings. Proven ability to manage patient records efficiently while ensuring compliance with confidentiality standards. Demonstrated proficiency in multitasking and communication skills, enhancing team collaboration and patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Unit Secretary
Lifepoint Health
Gilbert, AZ
03.2026 - Current
- Managed patient records and scheduling, ensuring timely access to essential information.
- Coordinated communication between medical staff, patients, and families.
- Assisted in maintaining compliance with healthcare regulations and organizational policies.
- Streamlined administrative processes, improving the efficiency of daily operations within the unit.
Certified Nursing Assistant
Lifepoint Health
Gilbert, AZ
12.2025 - Current
- Assisted in daily patient care, ensuring comfort and safety during activities of daily living.
- Monitored vital signs, documenting changes to support clinical decision-making and patient assessments.
- Collaborated with nursing staff to implement personalized care plans based on individual patient needs.
- Educated patients and families on health management practices.
Account Coordinator
Centene Corporation
Remote, AZ
03.2022 - Current
- Maintain compliance with company policies and industry standards, with strong expertise in HIPAA regulations and medical insurance.
- Assist customers with broker account access and manage commission inquiries, onboarding, and business transfers.
- Maintain professionalism and enthusiasm when handling all incoming correspondence.
Certified Phlebotomist Tech
OASIS Surgical Hospital
Phoenix, AZ
03.2021 - 03.2022
- Maintained accurate records of specimen collection and processing protocols.
- Collaborated with healthcare teams to optimize patient care processes.
- Conducted venipuncture and capillary procedures ensuring patient comfort and safety.
Certified Phlebotomist Tech 1
Banner Gateway Medical Center
Gilbert, AZ
11.2020 - 03.2021
- Performed precise venipunctures and capillary punctures, ensuring accurate sample collection and proper record verification.
- Utilized medical terminology and infection control expertise to support quality assurance and ensure accurate data entry and retrieval.
- Conducted patient education on blood draw procedures, alleviating anxiety and ensuring cooperation during collections.
Education
Accredited Nursing Assistant Certificate Program -
Pima Medical Institute
Mesa, AZ09-2025
Phlebotomy I -
Arizona Medical Technical Institute
Mesa, AZ09-2020
High School Diploma - General Education
Red Mountain
Mesa, AZ05-2019
Skills
- Strong organization
- Customer service
- Appointment scheduling
- HIPAA compliance
- Conflict resolution techniques
- Detail-oriented approach
- Electronic recordkeeping
- Account management
- Incoming call reception
Certification
- AHA BLS - American Heart Association Basic Life Support
- Level One Fingerprint Clearance Card
Timeline
Unit Secretary
Lifepoint Health
03.2026 - Current
Certified Nursing Assistant
Lifepoint Health
12.2025 - Current
Account Coordinator
Centene Corporation
03.2022 - Current
Certified Phlebotomist Tech
OASIS Surgical Hospital
03.2021 - 03.2022
Certified Phlebotomist Tech 1
Banner Gateway Medical Center
11.2020 - 03.2021
Phlebotomy I -
Arizona Medical Technical Institute
High School Diploma - General Education
Red Mountain
Accredited Nursing Assistant Certificate Program -
Pima Medical Institute