Leilani Mestas
Scottsdale
Summary
Shift Supervisor with 3 years of experience in customer service and team leadership at Starbucks, demonstrating strong adaptability and sales skills. Adept at managing cash handling, inventory, and fostering a collaborative work environment to achieve sales goals and maintain high standards. Committed to leveraging a diverse skill set to drive success and contribute to a positive, high-performance workplace.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
01.2025 - Current
- Supervise and lead a team of baristas during shifts to ensure smooth operations and exceptional customer service
- Train, coach, and mentor new and existing partners to uphold brand standards and company values
- Manage cash handling, deposits, and daily store operations including opening and closing procedures
- Resolve customer concerns professionally to maintain high satisfaction
- Monitor inventory and place supply orders to ensure efficient store performance
- Assist in creating a positive, inclusive, and high-performance work environment
Barista
Starbucks
01.2022 - 01.2025
- Provided exceptional customer service by taking orders, preparing beverages and ensuring a positive experience for customers.
- Managed cash register and handled transactions accurately, including processing payments and giving change.
- Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
- Collaborated with team members to achieve daily sales goals and maintain high standards of customer service.
- Assisted with inventory management and restocking supplies to ensure smooth store operations.
Education
Bachelor of Arts - Interdisciplinary Studies, Human and family development & Justice studies
Arizona State University - Tempe Campus
Tempe, AZ08.2024
Skills
- Customer Service
- Team Collaboration
- Sales
- Merchandising
- Time Management
- Adaptability
- Cash Handling
- Inventory Management
Timeline
Shift Supervisor
Starbucks
01.2025 - Current
Barista
Starbucks
01.2022 - 01.2025
Bachelor of Arts - Interdisciplinary Studies, Human and family development & Justice studies
Arizona State University - Tempe Campus
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