Leilani Wilcox
Gilbert
Summary
Results-driven shift supervisor with expertise in training and mentoring teams. Skilled in adaptability and multitasking, with a focus on enhancing customer experiences and maintaining efficient operations in a healthcare setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
CVS Pharmacy
Gilbert
08.2020 - Current
- Supervised daily operations to ensure efficient pharmacy workflows.
- Trained and mentored team members on customer service standards.
- Managed inventory levels and facilitated stock replenishment processes.
- Resolved customer complaints and reported issues to senior management.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Identified needs of customers promptly and efficiently.
Education
Some College (No Degree) - Nursing
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Assisting in ADLs
- Data collection
- Specimen collection
- Taking vitals
- Monitoring patients for abnormalities
- Clerical duties
- Customer service
- Typing
- Patient care
- Healthcare compliance
- Problem solving
- Adaptability to changes
- Basic life support
- Multitasking and organization
Certification
- Certificate in Nurse Assisting
- BLS certificate
Timeline
Shift Supervisor
CVS Pharmacy
08.2020 - Current
Some College (No Degree) - Nursing
Maricopa Community Colleges, Mesa Community College