Leyla Mahammadova
Baku
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Specialist
B2B Group
2023.02 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed high levels of call flow and responded to technical support needs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Developed and implemented preventive maintenance procedures.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
INTERN
AZERBAIJAN NATIONAL AEROSPACE AGENCY
2022.02 - 2022.06
- Conducted regression testing, analyzed results and submitted observations to development team
- Sorted and organized files, spreadsheets and made decisions
- Adjusted design parameters to boost performance and incorporate new features
- Analyzed problems, identified solutions and made decisions
- Collaborated the professional team to solve workflow issues
- Worked on projects using knowledge gained in the classes to put together recommendations for issues
- Performed administrative duties and staff support tasks
- Worked in team environment to maintain high levels of productivity.
Education
Master of Arts - Teaching And Learning
ADA University
Baku, Azerbaijan07.2026
BACHELOR - INFORMATION TECHNOLOGY
AZERBAIJAN STATE OIL AND INDUSTRY UNIVERSITY
07.2023
HIGH SCHOOL DIPLOMA - undefined
SCHOOL N245
06.2018
Skills
- Teamwork and collaboration
- Time Management
- Problem-solving Skills
- Information Tracking
- Adaptability
- Network topology
- Strong communication and interpersonal skills
- Multitasking and organization
- Help Desk Support
- Helpdesk call support
Certification
- Estech Certified System Administrator
- IELTS
Languages
Azerbaijani
Native language
Azerbaijani
Proficient
C2
Russian
Proficient
C2
English
Advanced
C1
Turkish
Intermediate
B1
Projects
Cisco Packet Tracer Projects, I spent my spare time managing and configuring my own home projects to learn the packet flows, protocols and basics of routing and switching. In these networking projects I was doing these operations:, Configuring Router and Switch: Basic Lan Configuration, Static Routing, Dynamic Routing: RIP, EIGRP, OSPF, BGP, Access lists, DHCP, Nat & PAT., VLAN configuration: VLAN Create Routing., Switching: VTP, STP, Ether-channel, Port Security, VPN., Remote Access: Telnet and SSH, IP Address- IPV4, IPV6, and Subnetting GNS3 Projects, In GNS3, as well as in Cisco Packet Tracer, I was emulating, configuring, testing and troubleshooting virtual networks; creating topologies, configuring routers/switches/diverse protocols, installing diverse services like DNS, DHCP and so on, testing connection between devices.
Timeline
IT Support Specialist
B2B Group
2023.02 - Current
INTERN
AZERBAIJAN NATIONAL AEROSPACE AGENCY
2022.02 - 2022.06
BACHELOR - INFORMATION TECHNOLOGY
AZERBAIJAN STATE OIL AND INDUSTRY UNIVERSITY
HIGH SCHOOL DIPLOMA - undefined
SCHOOL N245
- Estech Certified System Administrator
- IELTS
Master of Arts - Teaching And Learning
ADA University
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