Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leland Yates

Glendale

Overview

14
14
years of professional experience
1
1
Certification

Work History

CNA/Nursing Student

The Center at Arrowhead
Glendale
06.2024 - 05.2025
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Monitored food intake and output as directed by nursing staff.
  • Transported residents within the facility as needed.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Reported changes in patient conditions to registered nurse or physician.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Documented patient care services by charting in designated areas.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Provided emotional support to family members during difficult times.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Administered medications under supervision of a licensed nurse.

Barbershop Owner/Operations Manager

Self Emloyed
Surprise
05.2011 - 08.2022
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Analyzed market trends to identify new business opportunities.
  • Conducted performance reviews for employees on a regular basis.
  • Maintained relationships with existing clients by providing superior customer service.
  • Executed performance reviews to encourage improved productivity for team members.
  • Customer Communication & Conflict Resolution

Education

Graduate Certificate - Insurance Claims

AdjusterPro
Scottsdale, AZ
06-2025

Associate of Science - Nursing Science

Arizona College of Nursing
Phoenix, AZ
01-2022

Skills

  • Insurance claims processing
  • Patient assessment and documentation
  • Regulatory compliance and HIPAA
  • Customer service and support
  • Conflict resolution strategies
  • Problem-solving and critical thinking
  • Multitasking and organizational skills
  • Team collaboration and training
  • Time management and prioritization
  • Emotional support and care

Certification

Arizona College of Nursing

Certificate of Congratulations

Friday January 13th, 2023

Adjusterpro

Certificate of Completion

Construction 101

Course Completion Date 6/8/25 8:13 AM

Still taking Xactimate courses.....

Timeline

CNA/Nursing Student

The Center at Arrowhead
06.2024 - 05.2025

Barbershop Owner/Operations Manager

Self Emloyed
05.2011 - 08.2022

Graduate Certificate - Insurance Claims

AdjusterPro

Associate of Science - Nursing Science

Arizona College of Nursing

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Leland Yates