Leland Yates
Glendale
Overview
14
14
years of professional experience
1
1
Certification
Work History
CNA/Nursing Student
The Center at Arrowhead
Glendale
06.2024 - 05.2025
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Monitored food intake and output as directed by nursing staff.
- Transported residents within the facility as needed.
- Participated in educational programs designed to improve knowledge of health care practices.
- Reported changes in patient conditions to registered nurse or physician.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Educated patients on self-care techniques that would help them maintain their independence.
- Documented patient care services by charting in designated areas.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Provided emotional support to family members during difficult times.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Administered medications under supervision of a licensed nurse.
Barbershop Owner/Operations Manager
Self Emloyed
Surprise
05.2011 - 08.2022
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Analyzed market trends to identify new business opportunities.
- Conducted performance reviews for employees on a regular basis.
- Maintained relationships with existing clients by providing superior customer service.
- Executed performance reviews to encourage improved productivity for team members.
- Customer Communication & Conflict Resolution
Education
Graduate Certificate - Insurance Claims
AdjusterPro
Scottsdale, AZ06-2025
Associate of Science - Nursing Science
Arizona College of Nursing
Phoenix, AZ01-2022
Skills
- Insurance claims processing
- Patient assessment and documentation
- Regulatory compliance and HIPAA
- Customer service and support
- Conflict resolution strategies
- Problem-solving and critical thinking
- Multitasking and organizational skills
- Team collaboration and training
- Time management and prioritization
- Emotional support and care
Certification
Arizona College of Nursing
Certificate of Congratulations
Friday January 13th, 2023
Adjusterpro
Certificate of Completion
Construction 101
Course Completion Date 6/8/25 8:13 AM
Still taking Xactimate courses.....
Timeline
CNA/Nursing Student
The Center at Arrowhead
06.2024 - 05.2025
Barbershop Owner/Operations Manager
Self Emloyed
05.2011 - 08.2022
Graduate Certificate - Insurance Claims
AdjusterPro
Associate of Science - Nursing Science
Arizona College of Nursing