Leman Aliyeva

• Supervised front office staff, including training new employees.
• Ensured proper guest
• service standards were met.
• Monitored guest check-in and check-out procedures.
• Coordinated with other departments to ensure smooth operations.
• Scheduled staff shifts and assigned duties as needed.
• Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .

• Provided administrative support including photocopying, faxing, and filing.
• Explained policies and procedures to guests.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Directed clients and guests to correct departments, rooms, and staff members.
• Answered phone calls, transferred calls, took messages, and provided information to callers.

Booking Rooms on hotel and other ground level services such as transportation services

Managing the emails to the tourism service providers

Arrival / Departure transfer

Prepared of tour packages.

Visa support