Leon Rivera
Tucson
Summary
Results-driven individual with a solid background in delivering impactful IT support solutions. Proven track record in streamlining processes and fostering productive outcomes both individually as well as collaboratively. Utilizes skillset and attention to detail to enhance operational efficiency in support, customer service, and managerial roles.
Overview
9
9
years of professional experience
Work History
Senior Customer/Software Technician
Surfacenet LLC.
Tucson, AZ
06.2020 - Current
- Internal IT Service support, assisting with daily tasks to verify site is performing as it should, and ensuring ticket orders and inquiries are addressed and processed in a timely manner.
- Software database maintenance, including compliance-based auditing.
- Responsible for engineering logistical aspects of orders; Shipment coordination, Bill of Lading set up and execution, and troubleshooting any and all issues that arise.
Fulfillment Center WH Associate
Amazon Fulfillment TUS5
Tucson, AZ
11.2023 - Current
- Offload packages and parcels, and prepare for distribution to next sort center or recipient.
- Utilized machinery and electronics to distribute and categorize parcels for timely delivery to clients.
- Ensured compliance with quality control standards during packaging operations.
Senior Tech Specialist/Manager
Callpointe Inc.
Tucson, AZ
11.2017 - 04.2020
- Helpdesk support, methodically maintaining software for clients including but not limited to: Coding, setting up, troubleshooting and terminating accounts at client request.
- Coordinated network configuration, including setup and maintenance of (Cisco) routers, switches, firewalls, and other cyber/data security.
- Entrusted with the role of Data Center Support Trainer, responsible for instructing and preparing new technicians for caseload.
Education
Associate’s Degree - Business Management
Brookline College
Tucson, AZIT Degree/Certification - IT Cyber Security
Pima Community College
Tucson, AZSkills
- Technical analysis
- Software proficiency/troubleshooting
- Tech Hardware Install/Maintenance
- Network configuration
- Team leadership
- Managerial aptitude
- Client relations
- Logistics coordination
Timeline
Fulfillment Center WH Associate
Amazon Fulfillment TUS5
11.2023 - Current
Senior Customer/Software Technician
Surfacenet LLC.
06.2020 - Current
Senior Tech Specialist/Manager
Callpointe Inc.
11.2017 - 04.2020
Associate’s Degree - Business Management
Brookline College
IT Degree/Certification - IT Cyber Security
Pima Community College