Leonardo Gonzalez

While in the role of RBT i was responsible for providing one on one with individuals with autism. This role helped me improve on my customer support and conflict resolution as I would need to de-escalate situations through conversations. I was also responsible for note taking throughout the session and keeping a detailed log of client's behaviors and changes. Notes that were taken on technology that needed constant updates so being able to work with a wide array of technology was a must. (IPad, PC, Microsoft Office) Overall my time here helped me be more collaborative within my team, be able to break down and speak about complex subject with customers, and be comfortable around technology.

In the role of a CM i was responsible for managing a list of 45 clients. My responsibilities included reaching out to them via phone, email or in person visits and ensuring customer service was always a priority. I would provide assistance to them by researching resources in their area and other tasks as needed. This role was very time sensitive due to the nature of the clients i worked with so time management was a must to meet deadlines for paperwork and documents. This role also provided experience with traveling for in-home assessments as well as traveling to and from clients throughout the day.

In my role as a CM for underserved youths i was responsible for providing detailed assessments on clients as well as building strong client relations while they were in our care. I utilized bilingual skills to communicate effectively with clients in English and Spanish. This role requited me to guide clients through complex legal matters, clarifying options for informed decision-making vastly improving my customer service skills.

This role required a lot of physical labor and time management. I would need to collect, sort and organize the mail for the day before transferring it all onto the truck for the route. Everyday i was on a new route which required me to adapt to new situations and rely on my team for assistance if needed. I was responsible for keeping track of inventory and organizing materials at the end of the day. This role required constant driving, lifting and being able to assist customers while maintaining a timely route and delivery.