Leora Olsen
Vail
Summary
Professional with extensive experience in customer service and team collaboration within fast-paced environments. Demonstrated ability to ensure timely completion of tasks while maintaining high standards of food quality and safety. Effectively communicated with team members to address customer feedback and resolve complaints, contributing to improved customer satisfaction. Trained new employees on operational procedures and maintained accurate inventory levels, supporting overall store efficiency.
Overview
1
1
year of professional experience
Work History
Fast Food Worker
Marco's Pizza
Vail
02.2025 - Current
- Collaborated with other team members to ensure timely completion of tasks.
- Ensured that all food products were prepared fresh daily and stored properly.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Regularly checked inventory levels for restocking needs.
- Communicated effectively with co-workers to ensure smooth workflow.
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Promoted food items, beverages and desserts to customers.
- Operated cash register and received payment from customers in cash or credit form.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Sales Associate
Surf Thru Car Wash
Vail
10.2024 - 01.2025
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features.
- Trained new team members in cash register operation, stock procedures, and customer services.
Fast Food Worker
Eegee’s
Vail
06.2024 - 10.2024
- Collaborated with other team members to ensure timely completion of tasks.
- Performed regular maintenance checks on kitchen appliances and equipment.
- Trained new employees on proper use of kitchen equipment and safety protocols.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Communicated effectively with co-workers to ensure smooth workflow.
- Adhered to company policies regarding attendance and punctuality.
Education
High School Diploma -
Cienega High School
Vail, AZ05-2025
Skills
- Customer service
- Team collaboration
- Cash handling
- Sales techniques
- Employee training
- Reliable and punctual
- Positive attitude and enthusiasm
- Food presentation
- Skilled upseller
- Fast and efficient service worker
- Quality assurance and control
Languages
Spanish
Limited
Affiliations
- Weightlifting and body building
References
References available upon request.
Timeline
Fast Food Worker
Marco's Pizza
02.2025 - Current
Sales Associate
Surf Thru Car Wash
10.2024 - 01.2025
Fast Food Worker
Eegee’s
06.2024 - 10.2024
High School Diploma -
Cienega High School