Lesley Ventura
Billing specialists
Phoenix
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
5
5
years of professional experience
Work History
Billing Specialist
somos dental and orthodontics
Mesa
01.2025 - Current
- Managed all payments processing, invoicing and collections tasks.
- Managed insurance claims submissions, ensuring timely follow-up on outstanding payments to enhance cash flow.
- Collected, posted and managed patient account payments.
- Investigated incorrect billings and processed refunds, resolving discrepancies to maintain patient satisfaction.
- Coordinated with dental practitioners to verify treatment codes and details.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
Front Desk Receptionist
Aspen Dental
Laveen
09.2024 - 01.2025
- Greeted guests at front desk, engaging in pleasant conversations while efficiently managing check-in process to enhance guest experience.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues promptly, notifying supervisor immediately when problems escalated to ensure swift resolution.
- Collected room deposits, fees, and payments, ensuring accuracy and timely processing.
Kids Club Manager
EOS Fitness
Laveen
04.2024 - 01.2025
- Maintained professional, organized, and safe environment for employees and patrons.
- Created detailed reports of daily, weekly, and monthly operations to support informed decision-making.
- Recruited, hired, and trained to develop high-performing staff.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.'
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Sales Supervisor
Steve Madden
04.2023 - 10.2023
- Directed and supervised sales team to achieve sales targets.
- Organize workflow and ensure employees understand their duties or delegated tasks
- Order shoes and accessories for our store and make sure everything is up to date and on trend
- Organize workflow and ensure employees understand their duties or delegated tasks
- Order shoes and accessories for our store and make sure everything is up to date and on trend
- Opened and closed store independently and prepared nightly bank drop for manager.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
Store Manager
Cricket wireless
10.2022 - 04.2023
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory tracking and physical inventory counts to reduce shrinkage
- Prepared weekly schedules to ensure optimal floor coverage while adhering to fiscal guidelines
- Trained and mentored associates to teach daily tasks and procedures
- Updated and maintained store signage and displays to enhance customer engagement
- Answered product questions with up-to-date knowledge of sales and promotions
Teller
First Convenience Bank
04.2021 - 10.2021
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Identified customer financial needs and recommended tailored financial products to achieve their goals
- Opened new checking, savings and lines of credit for customer accounts
- Built and maintained client relationships through quality, personalized interactions
- Clarified bank services, financial products, and fees to ensure customers made informed decisions
- Responded and assisted customers with account inquiries and updates
- Welcomed customers and offered pleasant service during the entire transaction
- Entered transactions into the computer and issued customer receipts
- Ordered checks, placed stop payment orders and conducted additional special services for customers
Customer Service Representative
Home Depot
03.2021 - 05.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Answered inbound calls, chats and emails to facilitate customer service
- Consulted with customers to resolve service and billing issues
- Informed customers about special pricing opportunities and company offerings to maximize value
- Established customer accounts by verifying identity and entering information into the system.
- Made outbound calls to obtain account information
Sales Associate
Forever 21
09.2020 - 03.2021
- Presented Forever21 credit card options to customers to increase store loyalty
- Sold various products explaining their unique features
- Ensured store was clean and organized to enhance customer experience
- Organized and shelved new merchandise to enhance product visibility and accessibility
- Answer incoming calls from customers to provide information about products, store hours, policies, and promotions
Education
Dental assistant -
Carrington college
11.2024
High School Diploma -
Hope High School
05-2020
Skills
- Medical billing and collections
- Insurance billing
- Claim submission
- Billing software proficiency
- Payment processing
- Billing support
- Data entry
- Record keeping
Languages
Spanish
Timeline
Billing Specialist
somos dental and orthodontics
01.2025 - Current
Front Desk Receptionist
Aspen Dental
09.2024 - 01.2025
Kids Club Manager
EOS Fitness
04.2024 - 01.2025
Sales Supervisor
Steve Madden
04.2023 - 10.2023
Store Manager
Cricket wireless
10.2022 - 04.2023
Teller
First Convenience Bank
04.2021 - 10.2021
Customer Service Representative
Home Depot
03.2021 - 05.2021
Sales Associate
Forever 21
09.2020 - 03.2021
Dental assistant -
Carrington college
High School Diploma -
Hope High School