Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Figueroa

Phoenix

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Super Home Inc.
04.2024 - Current
  • Provide exceptional customer service via phone system, chat and email services to ensure customer satisfaction.
  • Answer customer inquiries and provide accurate information regarding products and services.
  • Manage and update customer accounts as needed.

Retail Merchandiser

Bimbo Bakeries USA
01.2021 - 04.2024
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced store sales through effective product placement and targeted promotions.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

Caregiver

Comfort Keepers
09.2023 - 02.2024
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Observed patients for physical, emotional or behavioral changes.
  • Educated families about available resources for home health care services in the local community.

Education

No Degree - Business Management

Grand Canyon University

High School Diploma -

Youngker High School
06.2020

Skills

  • Microsoft Office
  • Salesforce
  • Inbound Calls
  • Chat & Email Services
  • Teamwork and Collaboration
  • Bilingual - English & Spanish

Timeline

Customer Service Representative

Super Home Inc.
04.2024 - Current

Caregiver

Comfort Keepers
09.2023 - 02.2024

Retail Merchandiser

Bimbo Bakeries USA
01.2021 - 04.2024

High School Diploma -

Youngker High School

No Degree - Business Management

Grand Canyon University

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Leslie Figueroa