Leslie Liriano
Phoenix
Summary
Experienced in account management and credit analysis, with a strong focus on customer service and problem resolution. Demonstrated ability to assess financial risks, negotiate payment plans, and develop strategies that enhance customer loyalty and drive business success. Bilingual professional committed to maximizing client satisfaction and operational efficiency.
Overview
26
26
years of professional experience
Work History
Credit Analyst
Border States
Phoenix
08.2020 - Current
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Delivered presentations to key decision makers and offered financial recommendations.
- Earned reputation for good attendance and hard work.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed accounts receivable records and ensured timely payments from clients.
- Resolved billing discrepancies by coordinating with internal teams and customers.
- Updated financial records in the accounting system for accurate reporting.
- Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
Credit Financial Analyst
Sherwin Williams Co
Phoenix
11.2018 - 06.2020
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
- Obtained financial documentation from customers to ensure accurate credit evaluation.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Negotiated payment plans with customers, achieving sales and cash flow objectives.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
Account Manager/Team Lead
Waste Management
Phoenix
11.2005 - 11.2018
- Trained new employees on system and Account Manager positions to support team efficiency.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Supported sales management initiatives to optimize business development.
- Reached out to accounts measuring satisfaction and increased revenue.
- Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.
- Connected with current customers to assess satisfaction, determine needs and offer new services.
- Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
- Completed skip traces on customers failing respond to collection efforts.
- Processed payments over phone and set up recurring drafts.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Met demands of busy collections group by performing high volume of daily calls.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Medical Assistant
SunWest Internal Medicine
Sun City
08.2000 - 08.2002
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Organized charts, documents and supplies to maintain team efficiency.
- Administered rapid tests such as Strep Throat to help clinical staff assess conditions.
- Assessed, documented and monitored vital signs for more than 9 patients per day.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Collections Specialist
AMO Recoveries
Glendale
06.2000 - 07.2002
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Negotiated rates with customers and entered payments into accounting system.
- Met demands of busy collections group by performing high volume of daily calls.
- Processed payments over phone and set up recurring drafts.
- Located and monitored overdue accounts using billing system to begin collections process.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Education
Associate in Medical Assistant - Medical Assisting
The Bryman School - Tempe
Tempe, AZ01-2000
Skills
- Organization
- Compliance adherence
- Effective communication
- Problem resolution
- Customer service
- Upsell opportunities
- Proficient in Salesforce
- Account management
- Acquiring new customers
- Preparing contracts
- Payment collecting
- Excellent communication skills
- Revenue retention
- Regional accounts
- Client meetings
- Issue resolution
- Spanish translation
- Experience empowering others
- Account reconciliation
- Credit negotiation
- Payment negotiation
- Cash flow management
- Spreadsheets and journal entries
- Proficient in SAP and MAS system
- Excel Spreadsheet Proficiency
- Microsoft office
- Aging reports analysis
Timeline
Credit Analyst
Border States
08.2020 - Current
Credit Financial Analyst
Sherwin Williams Co
11.2018 - 06.2020
Account Manager/Team Lead
Waste Management
11.2005 - 11.2018
Medical Assistant
SunWest Internal Medicine
08.2000 - 08.2002
Collections Specialist
AMO Recoveries
06.2000 - 07.2002
Associate in Medical Assistant - Medical Assisting
The Bryman School - Tempe