Leslie Lopez
Phoenix
Summary
Self-motivated professional highly experienced in customer service and medical care customer service. Pleasant personality coupled with talents in customer relations, record-keeping, data entry, appointment scheduling, Microsoft word proficient, and problem-solving, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client needs. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
8
8
years of professional experience
Work History
Medical Support Agent
SafeInHome
01.2022 - Current
- Developed positive relationships with customers through friendly interactions.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Adhered strictly to established policies, procedures and protocols related to medication administration.
- Identified needs of customers promptly and efficiently.
- Participated in continuing education programs related to healthcare industry standards.
- Provided technical support to customers via phone and email.
- Performed data entry tasks, including updating customer information in databases.
- Verified the identity of the patient receiving medication prior to administration.
- Utilized various software programs including Microsoft Word, Excel, and Outlook to complete job tasks efficiently.
- Nightly Camera checks through various software programs including, Ring and Foscam.
- Documented incident reports.
- Reached out to medical emergency services for patient emergencies.
- Emailed and set appointments for patient with device malfunctions.
Elderly Caregiver
Nurse Next Door Home Care Services
11.2021 - 04.2024
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
Sales Associate
Vivint
06.2020 - 05.2021
- Knocked door to door; spoke with over 100 potential customers per day in hopes of expanding customer base.
- Explained products and prices to customers, demonstrating use of products. (In person)
- Convinced clients to purchase products or services by following persuasive script.
- Taught and trained new sales personnel on customer service and sales techniques.
- Participated in sales presentations, explaining and showcasing positive features and advantages of products or services.
- Arranged and directed delivery and installation of products and equipment.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Hyundai Customer Service Representative
24-7 Touch
05.2017 - 06.2020
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered incoming calls providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns. maintaining calm, friendly demeanor. Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company
Education
Associate Degree -
Carrington College - Phoenix
Phoenix, AZSkills
- Medication administration
- Customer service
- Data entry
- Software proficiency
- Relationship building
- Appointment scheduling
- Incident reporting
- Emergency response
- Time management
- Administrative skills
- Phone etiquette
- Microsoft Word
Timeline
Medical Support Agent
SafeInHome
01.2022 - Current
Elderly Caregiver
Nurse Next Door Home Care Services
11.2021 - 04.2024
Sales Associate
Vivint
06.2020 - 05.2021
Hyundai Customer Service Representative
24-7 Touch
05.2017 - 06.2020
Associate Degree -
Carrington College - Phoenix