Summary
Overview
Education
Skills
Certification
Timeline
Work History
Hi, I’m

Leslie Sweeney

Mesa,AZ
Leslie Sweeney

Summary

Passionate and purpose-driven restaurant manager with a love people, fresh food, and creating meaningful guest experiences. Known for cultivating team cultures rooted in service, development, and accountability. Experienced in leading both front- and back-of-house operations with equal care, ensuring seamless service and consistently high-quality food. Committed to coaching teams that embrace the joy of hospitality and thrive in fast-paced, people-first environments.

Overview

1
Certificate
15
years of professional experience

Education

Boise State University
Boise, ID

Bachelor of Science from Journalism And Mass Communication
12-2008

Skills

  • Leadership and team development
  • Operational Excellence
  • Customer Service and communication
  • Certified in ServSafe food safety
  • Scouting and assessing talent
  • Training and development
  • HR compliance
  • Problem resolution
  • Team player

Certification

  • Certified Yoga Instructor

Timeline

General Manager

Shake Shack
01.2024 - Current

General Manager

Chipotle
12.2022 - 01.2024

Certified Yoga Instructor

VASA Fitness
08.2022 - Current

Medical Office Manager

Perfect Teeth
11.2021 - 12.2022

Patient Experience Coordinator

Perfect Teeth
02.2020 - 11.2021

Director of Operations

Chick-fil-A
11.2018 - 02.2020

Director of Operations

Chick-fil-A
02.2016 - 11.2018

Training Director

Chick-fil-A
03.2014 - 02.2016

Lead Server Trainer

The Gilbert House
08.2010 - 03.2014

Boise State University

Bachelor of Science from Journalism And Mass Communication

Work History

Shake Shack

General Manager
01.2024 - Current

Job overview

  • Manages budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Manages a diverse team of 45 professionals, fostering a positive work environment and high employee satisfaction, achieving almost 58% retention..
  • Cultivates strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitors financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth, achieving 34% OBRUB, -.98% AvT and 27.96% COGS.
  • Manages budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately, consistently achieving 100% optimal hours attainment.
  • Maximizes efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems, successfully promoting an AGM within 1 year.
  • Drives year-over-year business growth while leading operations, strategic vision, and long-range planning, generating 41% in YOY growth.
  • Drives the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

VASA Fitness

Certified Yoga Instructor
08.2022 - Current

Job overview

  • Contributes to the development of studio workshops and training programs, fostering an environment conducive to ongoing learning and progress, achieving increased member enrollment by 28% .
  • Maintains a safe and inviting studio environment, fostering a sense of community among participants, increasing class attendance by 62%.
  • Enhanced student flexibility by incorporating various yoga styles and techniques into classes.
  • Supported injury prevention efforts by providing modifications for poses that accommodated various fitness levels during practice sessions.

Chipotle

General Manager
12.2022 - 01.2024

Job overview

  • Formulated policies and procedures to streamline operations, growing sales by 26% and profit by 15%.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs, developed an AGM.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.

Perfect Teeth

Medical Office Manager
11.2021 - 12.2022

Job overview

  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations, resulting in 75% increase in compliance..
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment, increasing patient base by 35%.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.

Perfect Teeth

Patient Experience Coordinator
02.2020 - 11.2021

Job overview

  • Managed 150 plus calls a day, successfully booking all necessary patient appointments.
  • Maintained confidentiality while managing sensitive information about patients'' medical history, treatment plans, and personal circumstances.
  • Conducted regular audits on patient feedback data, implementing necessary changes to improve overall satisfaction levels.
  • Fostered a culture of empathy among staff members by sharing best practices from successful interactions with patients.
  • Ensured timely updates on patient status or condition changes were communicated effectively among all relevant parties involved in the care process.

Chick-fil-A

Director of Operations
11.2018 - 02.2020

Job overview

  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks of 65 employees.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity, achieving 44% YOY sales growth.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement, retention improved by 38%.

Chick-fil-A

Director of Operations
02.2016 - 11.2018

Job overview

  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement for 65 employees.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives, attaining 75% manager retention.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Defined, implemented, and revised operational policies and guidelines.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity, increasing sales by 32%.

Chick-fil-A

Training Director
03.2014 - 02.2016

Job overview

  • Developed engaging e-learning modules that allowed employees to access training materials remotely, increasing accessibility and convenience, resulting in a 55% rolling 30 day retention rate.
  • Enhanced employee performance by developing comprehensive training programs tailored to organizational needs.
  • Optimized scheduling processes for instructor-led courses, maximizing resource utilization while minimizing disruptions to daily operations.
  • Designed assessment tools that accurately measured trainee progress and identified areas for improvement.
  • Collaborated with management to identify skill gaps, leading to the creation of targeted training initiatives, resulting in 100% guest satisfaction.

The Gilbert House

Lead Server Trainer
08.2010 - 03.2014

Job overview

  • Increased staff retention by 28% through effective communication and fostering a positive work environment.
  • Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
  • Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques, increasing brand awareness and boosting sales..
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.

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Leslie Sweeney