leslie vidal
Avondale
Summary
Adaptable customer service representative known for effective communication and complaint resolution. Successfully trained new staff, contributing to enhanced service quality and customer satisfaction. Ready to leverage expertise to improve team performance and client relations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Tufesa USA LLC
Phoenix
08.2022 - Current
- Assisted customers with inquiries and provided timely information on services.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed ticket sales and handled cash transactions efficiently and accurately.
- Trained new staff on customer service protocols and company policies effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Contacted customers about potential service upgrades, new services and account changes.
- Surpassed sales goals through implementation of successful marketing strategies.
- Worked in an in-office environment, taking calls and producing sales.
Food Service Worker
Portillo's Restaurant Group
Avondale
05.2021 - 04.2022
- Prepared food items according to Portillo's recipes and standards.
- Maintained cleanliness of dining area, kitchen, and food preparation stations.
- Operated kitchen equipment such as grills, fryers, and ovens safely.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Education
High School Diploma -
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2028
Skills
- Customer service
- Effective communication
- Sales strategy
- Cash handling
- Office equipment proficiency
- Customer satisfaction measurement
- Inbound and outbound calling
- Typing proficiency
- Complaint handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Tufesa USA LLC
08.2022 - Current
Food Service Worker
Portillo's Restaurant Group
05.2021 - 04.2022
High School Diploma -
Maricopa Community Colleges, Estrella Mountain Community College