Leslyann Velazquez Vazquez
Mesa
Summary
Results-driven Area Manager with a proven track record in optimizing operations, enhancing team performance, and driving process improvements across fulfillment centers.
Overview
16
16
years of professional experience
Work History
Area Manager
Amazon
Mesa, AZ
12.2022 - Current
- Led operational efficiency initiatives, optimizing workflow processes across multiple fulfillment centers.
- Managed team performance, fostering a culture of accountability and continuous improvement among staff.
- Conducted regular site inspections to ensure adherence to quality standards and operational excellence practices.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
Process Assistant
Amazon
Stockton, CA
09.2018 - 12.2022
- Streamlined operational processes to enhance efficiency and reduce bottlenecks in daily workflows.
- Trained new team members on standard operating procedures and safety protocols, fostering a collaborative environment.
- Implemented quality control measures that improved product accuracy and reduced error rates across departments.
- Developed training materials for ongoing employee development, improving overall team performance and retention rates.
Customer Service Representative
Kalahari Resorts
Wisconsin Dells, WI
09.2016 - 09.2018
- Resolved customer inquiries through effective communication and problem-solving skills.
- Collaborated with team members to enhance service delivery and improve guest satisfaction.
- Managed booking systems efficiently, ensuring accurate reservations and seamless check-in processes.
Customer Service Representative
Auto Expreso
Guaynabo, PR
01.2015 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Store Manager
BC Company
Hato Rey, PR
06.2010 - 10.2014
- Led team to achieve sales targets through effective staff training and performance management.
- Implemented inventory control processes, reducing stock discrepancies and improving product availability.
- Developed and executed promotional strategies that increased customer engagement and store traffic.
- Analyzed sales data to identify trends, informing strategic adjustments to merchandising and pricing.
Customer Service Representative
VIP Pass
Rio Piedras, PR
04.2010 - 07.2012
- Implemented feedback mechanisms to gather customer insights, driving improvements in service offerings.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Mechatronics - Mechatronics
Ancora ED
Stockton, CA05-2021
High School Diploma -
Golden Academy
Humacao, PR05-2011
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Operations
- Performance management
- Staff training and development
- Cross-functional collaboration
- Staff training
- Controlling costs
- Process improvement
- Customer relationship management
- Staff development
Languages
Spanish
Native or Bilingual
Timeline
Area Manager
Amazon
12.2022 - Current
Process Assistant
Amazon
09.2018 - 12.2022
Customer Service Representative
Kalahari Resorts
09.2016 - 09.2018
Customer Service Representative
Auto Expreso
01.2015 - 09.2016
Store Manager
BC Company
06.2010 - 10.2014
Customer Service Representative
VIP Pass
04.2010 - 07.2012
Mechatronics - Mechatronics
Ancora ED
High School Diploma -
Golden Academy