Leslye Portillo
Phoenix
Summary
Experienced with troubleshooting technical issues and providing effective IT support. Utilizes knowledge of network configurations, software installations, and system maintenance to enhance operational efficiency. Strong understanding of collaborative teamwork and adaptability to evolving technological needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Travel Youth Care Worker
Government Contractor (Name available upon request)
08.2023 - Current
- Responsible for the safe and secure transportation of unaccompanied minor(s) and/or family units
- Provide an orientation to all children and/or family units in a language they understand, explain the transportation process, and answer questions.
- Review the documentation to ensure it contains all information needed for travel.
- Complete, verify, and provide documentation to all parties involved.
- Ensures the safety of all passengers during the transport
- Maintain “line of sight and sound” supervision of each minor and/or family units during transport.
- Log transportation details such as medication, meals, communication, delays, etc. in milestones at the beginning, during, and end of transport.
Youth Care Worker
A New Leaf
02.2023 - 07.2023
- Accurately document client participation, behavior, and activities throughout the shift.
- Provide for client needs within the scope of program practices and policies.
- Monitor the condition and safety of the campus and report any concerns or maintenance issues to supervisors.
- Promote camaraderie through respectful and open communication, collaboration, teamwork, and accountability.
- Escort exiting clients to the airport and flight gate.
- Support client exit by handling exit documents, picking up client airline ticket, explaining the security check process, and coordinating with airline staff to escort unaccompanied minor.
Content Moderation
Teleperformance USA
07.2022 - 01.2023
- Responsible for moderating user-generated content on client's platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set.
- Comply with the performance indicators or parameters
- Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
- Participate in continuous training programs
- Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements
- Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
Fulment Specialist
Best Buy
01.2018 - 01.2020
- Pick, pack, and ship products accurately.
- Inventory management
- Monitor stock levels and assist with inventory counts.
- Address customer inquiries regarding order status.
- Resolve issues related to shipping or product availability.
- Follow safety protocols and maintain a clean work environment.
- Adhere to company policies and procedures.
- Work with team members to meet fulfillment goals.
Education
High School Diploma -
Eastlake High School
El Paso, TXAssociate of Science - Information Technology
University of Phoenix
Tempe, AZ12-2025
Bachelor in Data Science - Data Science
University of Phoenix
Tempe, AZ10-2028
Skills
- Technical support
- Hardware and software updates
- Task Prioritization
- Windows
- Technical Proficiency
- Computer operation
- Telecommunications
- Issue resolution/troubleshooting
Certification
- Level One Fingerprint Clearance Card, State of Arizona
- Government Security Clearance (Level 3)
- DOT Medical Exam Certification
- First Aid (Adult/Child/Infant), Heart Savers
- CPR AED (Adult/Child/Infant), Heart Savers
Languages
Spanish
Native or Bilingual
Timeline
Travel Youth Care Worker
Government Contractor (Name available upon request)
08.2023 - Current
Youth Care Worker
A New Leaf
02.2023 - 07.2023
Content Moderation
Teleperformance USA
07.2022 - 01.2023
Fulment Specialist
Best Buy
01.2018 - 01.2020
High School Diploma -
Eastlake High School
Associate of Science - Information Technology
University of Phoenix
Bachelor in Data Science - Data Science
University of Phoenix