Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lesslye Tellez

Scottsdale

Summary

Dynamic Assistant Manager with proven expertise in store operations at Circle K, enhancing customer satisfaction through effective complaint resolution and inventory management. Bilingual in Spanish and English, I excel in fostering teamwork and maintaining compliance with food safety regulations, driving operational efficiency and a positive customer experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Circle K
02.2019 - 01.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Expo/Food Runner/Busser/Host

Roaring Fork
04.2017 - 09.2022
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Delivered exceptional service, boosting guests return rates.
  • Optimized seating to improve guest flow during peak hours.

Expo/Food Runner

Mama Por Dios
02.2021 - 04.2022
  • Improved delivery speed, enhacing customer's satisfaction and operational efficiencyz
  • Collaborated with kitchen staff for timely orders, boosting teamwork and smooth operation.
  • Ensured dining area cleanliness, supporting health standards and a positive dining experience.

Education

Dental Assistant

UEI College
Mesa, AZ
03.2023

Skills

    Spanish and English fluency

    Store operations management

    Compliance with food safety regulations

    Management of front desk services

    Inventory management and stocking

    Expertise in food service operations

    POS system proficiency

    Sales and customer interaction strategies

    Host/hostess responsibilities

    Cash handling expertise

    Effective telephone communication

    Strong organizational skills

    Expertise in serving food and beverages

    Leadership experience in hospitality

    Focus on customer service excellence

    Knowledge of restaurant industry practices

    Communication across various mediums

    Coordination and scheduling

Certification

Food Handlers

CPR Certification

BLS Certification

Timeline

Expo/Food Runner

Mama Por Dios
02.2021 - 04.2022

Assistant Manager

Circle K
02.2019 - 01.2023

Expo/Food Runner/Busser/Host

Roaring Fork
04.2017 - 09.2022

Dental Assistant

UEI College

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Lesslye Tellez