Letasha Loy
Phoenix
Summary
Dynamic and customer-focused professional with extensive experience at Casino Arizona, excelling in cash handling and customer service. Proven ability to enhance customer satisfaction through effective communication and efficient service. Recognized for maintaining accurate financial records and fostering a welcoming environment, contributing to repeat business and overall success.
Overview
9
9
years of professional experience
Work History
Cashier
Marathon Gas Station
02.2025 - 08.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Bingo Cashier/Paper Room Attendant
Casino Arizona at Talking Stick Resort
09.2018 - 01.2023
- Adhered to strict financial protocols, ensuring accurate accounting records and compliance with company policies.
- Ensured timely payouts to winners while adhering to company guidelines and legal regulations governing Bingo games.
- Ensured smooth transactions for players by proficiently handling cash, checks, and credit card payments.
- Collaborated with fellow team members to ensure seamless communication regarding game updates or changes.
- Enhanced customer satisfaction by providing efficient and accurate cashier services during Bingo games.
- Aided in inventory management, helping maintain appropriate stock levels of Bingo supplies and promotional materials.
- Supported overall event success by assisting in the organization and execution of special Bingo events or promotions.
- Maximized sales revenue with up-selling of Bingo packages and promotional items to customers.
- Provided support in maintaining a clean, organized work area that facilitated an enjoyable experience for both customers and staff members.
- Maintained optimal cash drawer accuracy with diligent cash counting and reconciliation practices.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Balanced books with daily summary reconciliations.
Barista/ Gift Shop
Hilton Squaw Peak
07.2016 - 11.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Ombudsman High School
Phoenix, AZ05.2010
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Customer service excellence
- Money handling
- Order taking
- Professionalism and courtesy
- Product restocking
- POS systems
Timeline
Cashier
Marathon Gas Station
02.2025 - 08.2025
Bingo Cashier/Paper Room Attendant
Casino Arizona at Talking Stick Resort
09.2018 - 01.2023
Barista/ Gift Shop
Hilton Squaw Peak
07.2016 - 11.2018
Ombudsman High School
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