LETICIA ALMORA
Peoria
Summary
I am looking for a position where i can put my good intentions and skills to work. Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
10
10
years of professional experience
Work History
Referral Coordinator
Cardiovascular Consultants Medical Group
12.2020 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Front Office Coordinator
MARICOPA OBGYN AFFILIATES
01.2018 - 10.2019
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Provided exceptional customer service while handling sensitive personal information in accordance with privacy policies.
- Supported clinical staff in delivering high-quality care through timely completion of necessary administrative tasks.
- Registered new and existing patients in Athena
FRONT OFFICE
ACCLIVITY HEALTHCARE
09.2017 - 12.2017
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled, coordinated and confirmed appointments.
- Routed incoming mail and messages to relevant personnel within timely matter.
OPERATOR
VISTA COMMUNITY CLINIC
09.2014 - 04.2017
- Providing information to patients, transferring calls to appropriate departments
- Scheduled and cancelled appointments according to protocol
- Registered new patients and schedule appointments as well as add and update insurance demographic information via Nexgen
- Worked with insurance to schedule new patients for initial assessment in a timely manner
- Sending electronic messages to appropriate departments
- Accountable to answer 14+ calls per hour or more
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
Education
Diploma -
Rancho Buena Vista High School
Peoria, AZ01.2010
Skills
- Bilingual
- Medical terminology knowledge
- Data entry proficiency
- Electronic patient charts
- Referral tracking
- Medical scheduling
- Outbound calls
- Medical Terminology
- Customer Service
- Reliability
Timeline
Referral Coordinator
Cardiovascular Consultants Medical Group
12.2020 - Current
Front Office Coordinator
MARICOPA OBGYN AFFILIATES
01.2018 - 10.2019
FRONT OFFICE
ACCLIVITY HEALTHCARE
09.2017 - 12.2017
OPERATOR
VISTA COMMUNITY CLINIC
09.2014 - 04.2017
Diploma -
Rancho Buena Vista High School
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