Leticia Anaya
Avondale,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Marketing and Public Relations
Desert Diamond Casino
Glendale, AZ
06.2025 - Current
- Collaborated with team members to implement promotional events and improve guest loyalty initiatives.
- Provided exceptional customer service by assisting guests with inquiries related to their rewards and benefits.
- Contributed to increase in repeat business by developing strong relationships with guests.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
Census Field Officer
Department of Commerce
Phoenix, Az
08.2015 - 05.2025
- Secured data against loss by consistently following Census Bureau policies.
- Verified accuracy and completeness of collected data with consistent reviews.
- Collaborated with team members to ensure accurate representation of population in assigned areas.
- Completed daily progress reports with over 300 cases detailing interview status and any challenges encountered.
- Ensured confidentiality of all collected information according to federal guidelines.
- Resolved conflicts or issues arising during interviews by using effective problem-solving techniques.
Store Manager
Rent a Tire
Phoenix, Az
12.2009 - 08.2015
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.
- Analyzed sales data to identify trends, optimize pricing strategies, and boost profitability.
- Managed with over 50 vendor relationships to ensure timely deliveries and maintain quality standards.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Education
Diploma -
Trevor G. Browne High School
Phoenix, AZ05.2004
Skills
- Privacy and data security
- Documentation and reporting
- Recordkeeping accuracy
- Client interaction
- Employee training
- Team leadership
- Relationship building and management
- Multitasking and organization
- Store operations
- Store opening and closing
Languages
Spanish
Native or Bilingual
Timeline
Marketing and Public Relations
Desert Diamond Casino
06.2025 - Current
Census Field Officer
Department of Commerce
08.2015 - 05.2025
Store Manager
Rent a Tire
12.2009 - 08.2015
Diploma -
Trevor G. Browne High School
National Victim Crime Study
Outstanding Achievement
National Victim Crime Study