LETICIA BROOKS
Chandler
Summary
Customer-focused with a strong background in real estate, marketing, and service-based business ownership. Experienced in prospect qualification, community tours, application processing, and delivering high-quality resident experiences. Skilled in follow-up, relationship building, and retention to support occupancy and revenue goals.
Experienced with property sales and client relationship management, ensuring smooth transactions from start to finish. Utilizes market analysis and strategic negotiation to meet client goals. Track record of achieving high client satisfaction through clear communication and personalized service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Real Estate Agent – Self-Employed
Keller Williams
01.2022 - Current
- - Greet and qualify prospects, conduct property tours, and match clients with appropriate housing options.
- - Process applications, explain contracts, and guide clients through contract execution and move-in preparation.
- - Monitor market trends and competitor activity to strategically position properties.
- - Utilize CRM systems to track leads, and follow-up communication.
- - Deliver exceptional customer service to drive satisfaction, referrals, and retention.
Owner & Lead Stylist
Glam Squad WA
01.2015 - 01.2022
- - Founded and operated a customer-focused business emphasizing service excellence and client retention.
- - Conducted personalized consultations and maintained long-term client relationships.
- - Executed marketing strategies to drive traffic and grow repeat business.
- - Managed scheduling, payments, and daily operations while maintaining brand standards.
- - Ensured a welcoming, professional environment aligned with hospitality expectations.
Education
High School Diploma -
Robinswood High
Bellevue, WA06-2003
Certificate -
Gene Juarez Academy
Federal Way, WA04-2005
Certificate - Real Estate
Rockwell Institute
Bellevue, WA09-2022
Skills
- Proven sales experience
- Customer service proficiency
- Resident engagement and relocation support
- Application management
- Marketing strategy development
- Client engagement strategies
- Timely lease follow-up
- Proficient time management
Certification
Washington State Real Estate License – Active (Keller Williams, Tacoma)
Timeline
Real Estate Agent – Self-Employed
Keller Williams
01.2022 - Current
Owner & Lead Stylist
Glam Squad WA
01.2015 - 01.2022
High School Diploma -
Robinswood High
Certificate -
Gene Juarez Academy
Certificate - Real Estate
Rockwell Institute