Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Leticia Encinas

Leticia Encinas

4052 S Ferris Dr, Tucson

Summary

Dynamic Team Lead at R1 Cloudmed with a proven track record in driving efficiency and enhancing team collaboration. Skilled in strategic planning and performance monitoring, I successfully reduced errors in data entry and improved workflow processes. Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, and strategic planning.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Team Lead

R1 Cloudmed
01.2023 - Current
  • Assisted team in executing daily project tasks and coordinating schedules
  • Supported team members by providing resources and information needed for task completion
  • Learned operational processes and tools to improve efficiency and workflow
  • Adapted quickly to changing priorities, ensuring timely completion of assignments
  • Collaborated with peers to enhance team communication and support project objectives
  • Contributed to maintaining a positive work environment through teamwork and cooperation
  • Engaged in training sessions to develop skills relevant to team operations
  • Generated reports detailing findings and recommendations.

AR Denials Analyst

R1 Cloudmed
09.2020 - 01.2023
  • Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
  • Drove revenue growth by identifying underperforming areas and recommending solutions.
  • Reduced errors in data entry, instituting rigorous quality control checks.
  • Generated reports detailing findings and recommendations.
  • Identified payer denial trends and reported to lead or supervisor.
  • Reviewed EOB to identify denials and/or corrections needed to produce cash flow for clients.
  • Trained and educated all new employees

Medical Assistant

The Pain Institute of Southern Arizona
11.2017 - 09.2020
  • Assisted physicians with patient examinations, ensuring efficient workflow and adherence to protocols.
  • Managed patient records using electronic health record (EHR) systems, maintaining accuracy and confidentiality.
  • Conducted routine laboratory tests and prepared specimens for analysis, supporting timely diagnosis and treatment.
  • Educated patients on medication usage and treatment plans, enhancing understanding of care instructions.
  • Coordinated appointments and follow-up visits, optimizing scheduling processes for improved patient access.
  • Supported clinical staff in administering vaccinations and performing minor procedures, contributing to patient care quality.
  • Trained new medical assistants on best practices in patient care and office operations, fostering a collaborative environment.
  • Monitored inventory of medical supplies, ensuring availability while minimizing waste through effective management practices.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Medical Claims Specialist

Tucson Shared Servicing Center (CHS)
07.2015 - 11.2017
  • Reviewed and processed medical claims, ensuring compliance with industry regulations.
  • Analyzed claim data to identify discrepancies, enhancing accuracy in submissions.
  • Collaborated with healthcare providers to resolve claim-related inquiries efficiently.
  • Trained junior staff on claims processing protocols and regulatory updates.
  • Utilized advanced software systems for tracking and managing claims effectively.
  • Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
  • Managed high volume of claims, consistently meeting deadlines without compromising accuracy or quality.

Insurance Verification Specialist

Genesis OBGYN
07.2014 - 07.2015
  • Conducted thorough insurance verifications to ensure accurate patient coverage and minimize claim denials.
  • Collaborated with healthcare providers to gather necessary documentation for timely insurance approvals.
  • Reviewed and analyzed insurance policies to determine eligibility and benefits for patients effectively.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.

Medical Assistant

Genesis OBGYN
12.2013 - 07.2014
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

Medical Assistant

Tucson Ear, Nose & Throat
08.2013 - 12.2013
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Medical Assistant/Receptionist

West Valley ENT
04.2013 - 08.2013
  • Managed patient scheduling and appointment coordination to optimize clinic workflow.
  • Assisted with patient intake processes, ensuring accuracy of medical histories and insurance information.
  • Facilitated communication between patients and healthcare providers, enhancing overall patient experience.
  • Maintained electronic health records with precision, adhering to compliance and confidentiality standards.

Preschool Teacher

KinderCare Learning Centers
05.2006 - 07.2012
  • Designed and implemented age-appropriate lesson plans to enhance cognitive and social development.
  • Facilitated engaging classroom activities that promoted creativity and critical thinking skills among students.
  • Assessed individual student progress and adapted teaching methods to meet diverse learning needs.
  • Collaborated with parents to discuss student achievements, challenges, and strategies for improvement.
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.

Spa Receptionist

Gadabout
07.2008 - 07.2011
  • Managed appointment scheduling and customer inquiries efficiently.
  • Coordinated spa services and treatment bookings for optimal client experience.
  • Maintained inventory of spa products, ensuring adequate supply levels.
  • Assisted clients with check-in and check-out procedures seamlessly.

Administrative Assistant

R & L Computer
07.2008 - 06.2009
  • Assisted in the preparation of reports and presentations, enhancing communication clarity.
  • Coordinated meetings and events, streamlining logistics for maximum participant engagement.
  • Monitored office supplies inventory, implementing cost-effective purchasing strategies.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Patient Care Technician

DaVita Dialysis Corporation
08.2006 - 01.2007
  • Assisted nursing staff with patient monitoring and vital signs collection.
  • Maintained accurate patient records to ensure compliance with healthcare regulations.
  • Provided compassionate support to patients, enhancing their comfort and wellbeing.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.

Sales Associate

Mervyn's
05.2004 - 09.2004
  • Drove sales growth through exceptional customer service and product knowledge.
  • Assisted customers in product selection, ensuring a positive shopping experience.
  • Managed inventory levels, maintaining optimal stock for sales performance.
  • Collaborated with team members to execute promotional displays and campaigns.

Education

High School Diploma -

Pueblo
Tucson
05-2006

Certified Nursing Assisant - Nursing

Arizona College
04-2013

Skills

  • Attention to detail
  • organization
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Production monitoring
  • Trend tracking
  • Deadline management
  • Strategic planning
  • Workflow management
  • Teamwork and collaboration
  • Team supervision
  • Goal setting

Certification

  • Certified Nursing Assistant
  • CPR Certified
  • First Aid Certified

Languages

English

Timeline

Team Lead

R1 Cloudmed
01.2023 - Current

AR Denials Analyst

R1 Cloudmed
09.2020 - 01.2023

Medical Assistant

The Pain Institute of Southern Arizona
11.2017 - 09.2020

Medical Claims Specialist

Tucson Shared Servicing Center (CHS)
07.2015 - 11.2017

Insurance Verification Specialist

Genesis OBGYN
07.2014 - 07.2015

Medical Assistant

Genesis OBGYN
12.2013 - 07.2014

Medical Assistant

Tucson Ear, Nose & Throat
08.2013 - 12.2013

Medical Assistant/Receptionist

West Valley ENT
04.2013 - 08.2013

Spa Receptionist

Gadabout
07.2008 - 07.2011

Administrative Assistant

R & L Computer
07.2008 - 06.2009

Patient Care Technician

DaVita Dialysis Corporation
08.2006 - 01.2007

Preschool Teacher

KinderCare Learning Centers
05.2006 - 07.2012

Sales Associate

Mervyn's
05.2004 - 09.2004

High School Diploma -

Pueblo

Certified Nursing Assisant - Nursing

Arizona College

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Leticia Encinas