Leticia Fernandez
Mesa
Summary
Detail-oriented administrative professional with 3+ years of experience in front desk operations, scheduling, records management, and customer service in fast-paced environments. Skilled in handling confidential information, maintaining organization under pressure, and communicating professionally with diverse individuals. Strong ability to multitask, manage documentation accurately, and support daily office operations. Seeking an opportunity within the court system where strong organization, professionalism, and administrative support are valued.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Western Vascular
Mesa, AZ
01.2024 - Current
- Managed daily front desk operations in a high-volume office environment
- Scheduled appointments and maintained organized records and documentation
- Handled confidential patient information with professionalism and discretion
- Answered multi-line phones and assisted clients with questions and concerns
- Processed payments, verified information, and maintained accurate data entry
- Coordinated communication between staff, providers, and clients
- Resolved issues calmly and professionally in fast-paced situations
Central Appointment Scheduler
AKHDC
Phoenix, Arizona
02.2019 - 11.2019
- Coordinated scheduling and maintained accurate records for multiple departments
- Communicated professionally with clients and outside offices
- Processed referral, documentation and data entry with attention to detail
- Maintained organization and confidentiality in a deadline-driven environment
Youth Care Worker
Southwest Key Program (SWK)
Mesa, Arizona
08.2018 - 12.2018
- Supervised youth while maintaining safety and structure
- Managed conflict resolution and de-escalated difficult situations professionally
- Completed reports and documentation accurately and on time
- Maintained professionalism and confidentiality in sensitive situations
Education
No Degree - Diagnostic Medical Sonography
Smith Chason College, WCUI School of Imaging
Phoenix, AZSkills
- Administrative Support
- Record Management & Data Entry
- Confidential File Handling
- Scheduling & Calendar Coordination
- Professional Communication
- Customer Service & Public Interaction
- Multi-line Phone Systems
- Conflict Resolution & Problem Solving
- Time Management & Organization
- Microsoft Office (Word, Outlook, Excel)
Certification
Basic Life Support Certified (BLS), American Heart Association January 2023
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Western Vascular
01.2024 - Current
Central Appointment Scheduler
AKHDC
02.2019 - 11.2019
Youth Care Worker
Southwest Key Program (SWK)
08.2018 - 12.2018
No Degree - Diagnostic Medical Sonography
Smith Chason College, WCUI School of Imaging