Leticia Gaxiola
Glendale
Summary
Licensed Massage Therapist with excellent verbal communication and customer service skills. Competent and knowledgeable in variety of massage treatments. Positive, enthusiastic and energetic.
Results-driven Customer Solutions Specialist known for high productivity and efficient task completion. Skilled in conflict resolution, customer relationship management, and communication technologies. Excel in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of post-secondary education
18
18
years of professional experience
Work History
Massage Therapist
Massage Envy
Scottsdale
01.2026 - Current
- Provided therapeutic massage treatments tailored to client needs.
- Utilized various massage modalities to address specific client conditions.
- Educated clients on wellness and self-care techniques for improved health.
- Documented client progress and treatment plans in electronic health records system.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Adhered to safety protocols and hygiene standards throughout all sessions.
- Collaborated with team members to ensure exceptional customer service experience.
- Participated in ongoing training sessions to enhance skills and techniques.
Manager
Botanica Gloria LLC
Glendale
02.2008 - Current
- Managed daily operations to ensure smooth workflow and efficient service delivery.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
Education
Certificate - License Massage Therapist
Arizona School Of Massage Therapy
01.2016 - 12.2027
Customer Service -
Rio Salado Community College
Tempe, AZ 01.2006 - 07.2026
Dysart High School
El Mirage , AZ Skills
- Customer service
- Therapeutic massage
- Wellness education
- Team collaboration
- Conflict resolution
- Sales expertise
- Emotional intelligence
- Client assessment
- Administrative support
- Continuing education
Languages
Spanish
Full Professional
Timeline
Massage Therapist
Massage Envy
01.2026 - Current
Certificate - License Massage Therapist
Arizona School Of Massage Therapy
01.2016 - 12.2027
Manager
Botanica Gloria LLC
02.2008 - Current
Customer Service -
Rio Salado Community College
01.2006 - 07.2026
Dysart High School