Dynamic healthcare leader with extensive experience at Banner Thunderbird Medical Center, excelling in process improvement and budget management. Proven track record in mentoring staff and enhancing patient care protocols. Skilled in data analysis and effective communication, driving operational efficiency and fostering positive stakeholder relationships.
Overview
33
33
years of professional experience
Work History
Associate Director
Banner Thunderbird Medical Center
Glendale
09.2019 - Current
Collaborated with department heads to enhance patient care protocols and workflows.
Analyzed operational data to identify areas for improvement and efficiency gains.
Mentored junior staff in leadership skills and professional development strategies.
Maintained positive relationships with stakeholders by responding promptly to inquiries, requests and complaints.
Monitored budgeting, forecasting, planning and reporting activities of the department.
Identified opportunities for improvement in processes, procedures, systems and services.
Participated in staff meetings, working groups or task forces to implement strategic initiatives.
Coordinated with other departments to ensure successful completion of projects within established timelines and budgets.
Managed recruitment process for new employees including conducting interviews, evaluating resumes, making job offers.
Registered Nurse/RN Manager (Observation Unit)
Banner Thunderbird Medical Center
Glendale
08.2014 - 09.2019
Monitored and maintained balanced schedule to enhance productivity.
Supervised nursing staff while providing administrative support and patient care.
Administered medication in compliance with physician orders and patient assessments.
Collaborated with Case Management to identify discharge barriers and assist with planning.
Conducted performance reviews and corrective actions to uphold staff performance standards.
Oversaw payroll completion and attendance management, ensuring accuracy and compliance.
Clinical Manager (Observation Unit)
Oasis Hospital
Phoenix
01.2011 - 12.2014
Supervising and assisting nursing staff, providing administrative support along with patient care.
Documenting on nursing and CNA performance, evaluations, and counseling as well as problem solving among the staff.
Creating schedules, maintaining adequate supplies, informing staff of protocol changes.
Administration of oral, IV, subcutaneous, intramuscular, and intradermal medications in compliance with physician orders and patient assessment.
Management of post-surgical care of the patient.
Wound care which includes dressing changes, wound vac and other wound suction devices, insertion of urinary catheter, nasogastric insertion and maintenance.
Communication between staff, case management, physicians and families during discharge planning process.
Registered Nurse (Medical Surgical)
Mountain Vista Medical Center
Mesa
01.2009 - 12.2012
Administration of oral, IV, subcutaneous, intramuscular, and intradermal medications in compliance with physician orders and patient assessment.
Management of post-surgical care of the patient.
Dressing changes, care of the surgical wound and patient education/teaching with regard to wound care upon discharge.
Responsible for working with case management to identify barriers to discharge, case management support, and assisting case management with discharge planning.
Clinical Coordinator
ResCare Home Care
Phoenix
01.2005 - 12.2009
Coordinated patient care services for clients in home settings.
Managed schedules for caregivers and nursing staff efficiently.
Facilitated communication between clients, families, and healthcare providers.
Developed training programs for new staff on care protocols.
Oversaw compliance with healthcare regulations and standards.
Adjustment Supervisor/Billing Specialist
AT&T
Mesa
01.1993 - 12.2005
Assisted customers with inquiries and resolved issues promptly.
Managed customer accounts and updated information accurately.
Trained new hires on company policies and customer service standards.
Provided product information and recommendations to customers effectively.
Education
Master of Science - Nursing Leadership And Management
Grand Canyon University
Phoenix, AZ
01-2024
Bachelor of Science in Nursing - RN to BSN
Grand Canyon University
Phoenix, Arizona
05.2019
Associates Degree in Nursing - Nursing
Apollo College
Phoenix, Arizona
01.2009
Skills
Office software proficiency
Healthcare regulations
Process improvement
Budget management
Staff mentoring
Performance evaluation
Compliance oversight
Effective communication
Conflict resolution
Time management
Schedule coordination
Outlook management
Word processing
Data analysis in Excel
Visual presentations
Timeline
Associate Director
Banner Thunderbird Medical Center
09.2019 - Current
Registered Nurse/RN Manager (Observation Unit)
Banner Thunderbird Medical Center
08.2014 - 09.2019
Clinical Manager (Observation Unit)
Oasis Hospital
01.2011 - 12.2014
Registered Nurse (Medical Surgical)
Mountain Vista Medical Center
01.2009 - 12.2012
Clinical Coordinator
ResCare Home Care
01.2005 - 12.2009
Adjustment Supervisor/Billing Specialist
AT&T
01.1993 - 12.2005
Master of Science - Nursing Leadership And Management