Letisha Codlin

Teleperformance

06.2021 - 08.2024

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Experience with Microsoft Excel such as data analysis, Problem solving and data entry.
Worked closely with front desk to achieve full occupancy of property.
Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.
Maintained awareness of types of rooms available in different resort locations.
Check the average number of guest per group.
Coordinated with transportation and accommodation providers to manage bookings during peak seasons without overbooking.
Updated reservation records with high accuracy, maintaining integrity of booking information.
Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Provided follow through on all calls with confirmations and dissemination of requested information.

Summary