Levi Bescos
El Mirage
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
Work History
Network Training Operations
DoorDash
01.2022 - Current
- Facilitating classes world wide on DoorDash cutting edge learning
- Enhanced network training programs by incorporating real-world scenarios and hands-on activities.
- Developed comprehensive training materials for network professionals, leading to increased productivity and efficiency.
- Promoted a culture of continuous learning, developing a series of advanced network training modules for experienced professionals.
- Optimized overall cost-efficiency of the organization''s networks by teaching staff how to implement preventative maintenance measures.
- Provided remote support and coaching for employees unable to attend in-person trainings due to location or scheduling conflicts.
- Coordinated scheduling for all network-related trainings, maximizing availability while minimizing disruption to business operations.
- Conducted regular reviews of existing training materials, updating content as needed based upon technological advancements or organizational changes.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Stayed current with industry trends by attending conferences and workshops, bringing valuable insights back to the organization.
Trainer
DoorDash
01.2020 - 01.2022
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Launched E2A on a Global scale to partners located around the world
- Maintaining company and team expectations and metrics throughout the learning process
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Improved employee performance by designing and implementing effective training programs.
Escalated Support
DoorDash
08.2019 - 01.2020
- Contributed to company reputation by consistently delivering exceptional service during challenging situations with dissatisfied customers.
- Championed a customer-centric culture within the organization, leading by example through empathetic engagement with complainants and proactive problem-solving abilities.
- Streamlined complaint handling process for faster resolution and improved customer experience.
- Enhanced customer satisfaction by efficiently resolving escalated complaints and providing appropriate solutions.
- Managed high-stress situations calmly and professionally, reassuring customers that their concerns were being addressed promptly and effectively.
Project Estimator
Karber Corporation
08.2018 - 01.2019
- Delivered accurate estimates within tight deadlines by utilizing effective time management skills and prioritizing tasks effectively.
- Enhanced client satisfaction with detailed breakdowns of project costs and timelines.
- Streamlined communication between team members by creating comprehensive status reports for ongoing projects.
- Reduced discrepancies in project estimates by collaborating closely with architects, engineers, and clients.
- Complying with several different national standards when building jobs and ordering
- Increased project accuracy by thoroughly reviewing proposals, blueprints, and specifications.
Pharmacy Service Associate
Cigna Health Insurance
12.2016 - 08.2018
- High volume outbound and inbound calls
- Prior authorizations for pharmacy medications
- Creating and implementing nationwide standards and procedures
- Maintaining 100% adherence
- Handling accounts with accuracy and staying HIPAA compliant.
Education
Business
Glendale Community College
01.2013
Graphic Design
Arizona State University
01.2012
Skills
- Persuasive communicator
- Client Account Management
- Instructional Design Principles
- Curriculum Development Expertise
- Critical Thinking Abilities
- Proficient with DoorDash programs and apps
- Mentoring and Coaching Abilities
Timeline
Network Training Operations
DoorDash
01.2022 - Current
Trainer
DoorDash
01.2020 - 01.2022
Escalated Support
DoorDash
08.2019 - 01.2020
Project Estimator
Karber Corporation
08.2018 - 01.2019
Pharmacy Service Associate
Cigna Health Insurance
12.2016 - 08.2018
Business
Glendale Community College
Graphic Design
Arizona State University
Similar Profiles
Reed BarnardReed Barnard
DoorDash Driver at DoorDashDoorDash Driver at DoorDash
Theresa SimpsonTheresa Simpson
Delivery Driver at DoorDashDelivery Driver at DoorDash
Ava MoheskyAva Mohesky
Delivery Driver at DoorDashDelivery Driver at DoorDash