Levi D. Garman
Tucson
Summary
Dynamic and results-driven professional with extensive experience at Gentle Ben's Brewpub, excelling in sales optimization and relationship management. Proven ability to enhance guest experiences through suggestive selling and effective cash management, consistently achieving high customer satisfaction and loyalty. Proficient in point of sale systems and adept at fostering a positive atmosphere.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Gentle Ben's Brewpub
Tucson
03.2024 - Current
- Greet guests promptly, professionally, and courteously.
- Provide knowledgeable recommendations on food, beverages, specials, and promotions.
- Take accurate food and beverage orders and enter them into the POS system.
- Deliver food and drinks in a timely manner, ensuring accuracy and quality.
- Monitor guest satisfaction throughout service and resolve issues proactively.
- Process guest payments accurately, including cash, credit, and digital transactions.
- Promote add-on sales, featured items, and premium beverages when appropriate
- Prepare and serve alcoholic and non-alcoholic beverages according to recipes and standards.
- Verify guest age and ensure compliance with alcohol service laws and company policies.
- Maintain a clean, organized, and fully stocked bar area.
- Change kegs, restock liquor, beer, wine, and bar supplies as needed.
Server/Bayhost
TopGolf
Tucson
06.2022 - 05.2024
- Greet every guest immediately in a friendly and approachable manner
- Assist them in understanding and enjoying their game - including the safety rules
- Take all beverage and food orders
- Protect Guests and community by observing the rules of responsible alcohol service
- Ensure the bays are clean and ready for Guests
- Be careful and efficient in handling cash
- Engage with Guests and ensure they are well cared for at all times
- Keep smiling, make eye contact and maintain positive body language
- Suggest premium menu items enhance the Guest's experience and maximize sales
Sales Associate
Tilly's Clothing
Tucson
03.2021 - 08.2021
- Serves customers by helping them select products.
- Drives sales through the engagement of customers, suggestive selling, and sharing of product knowledge.
- Greets and receives customers in a welcoming manner.
- Responds to customers' questions.
- Directs customers by escorting them to racks and counters.
- Provides outstanding customer service
- Process payments by totaling purchases; operating cash registers and financial transactions, processing checks, cash, and store or other credit cards
Concessions Cashier
Regal Entertainment
Littleton
01.2020 - 03.2020
- Make sure service is helpful, friendly, and fast.
- Popped popcorn, poured drinks, and served hot dogs, nachos, pretzels, yogurt, and other specialty items.
- Greeted guests, assembled food orders, operated point-of-sale terminals, and made accurate change.
- Transported bags of raw popcorn, cans/boxes of seasoning oil, syrup boxes, buckets of ice, and other stock.
- Maintained cleanliness of the entire concession stands including cooking equipment, counters, shelves, glass display cases, and condiment areas.
- Answered questions from guests and resolved any concerns.
- Assisted with other functions as instructed by the General Manager
Lead Server
Quincy Place Retirement
Denver
09.2016 - 05.2019
- Demonstrated ability to lead and motivate outstanding healthcare teams.
- Provided friendly and attentive services and exceptional hospitality.
- Set dining tables according to the type of event and service standards.
- Consistently offered professional, friendly, and engaging service.
- Stocked service stations with items such as ice, napkins, and silverware.
- Helped with preparation, set up, and service for catering events
- Cleaned and organized eating, service, and kitchen areas.
- Assisted in maintaining preparation and service areas in a sanitary condition.
Education
Associates Degree - General Education
University of Colorado Boulder
Boulder, CO01.2021
Skills
- Point of sale systems
- Sales optimization techniques
- Cash management
- Food sales promotion
- Suggestive selling
- Relationship management
- Microsoft Excel proficiency
- Adobe Illustrator skills
- Adobe Photoshop expertise
Hobbies and Interests
- Graphic Design/Studio Art
- Vintage Clothing collection/reselling
Timeline
Server/Bartender
Gentle Ben's Brewpub
03.2024 - Current
Server/Bayhost
TopGolf
06.2022 - 05.2024
Sales Associate
Tilly's Clothing
03.2021 - 08.2021
Concessions Cashier
Regal Entertainment
01.2020 - 03.2020
Lead Server
Quincy Place Retirement
09.2016 - 05.2019
Associates Degree - General Education
University of Colorado Boulder