Lewis Young

• Contacted borrowers through inbound and outbound calls
• Reviewed loan files and updated to match current standards.
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Worked with underwriters to fix application problems and resolve issues.
• Explained different types of loans pertaining to client situations.

• Solved customer challenges by offering relevant program suite
• Set and achieved company defined sales goals.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Fielded customer complaints and provided solutions.
• Explained different types of loans pertaining to client situations.
• Reviewed loan files and updated to match current standards.
• Worked with underwriters to fix application problems and resolve issues.
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.

• Solved customer challenges by offering relevant program suite
• Set and achieved company defined sales goals.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Made outbound calls to warm leads
• Explained different types of loans pertaining to client situations.
• Worked with underwriters to fix application problems and resolve issues.
• Negotiated loan terms and conditions with clients to maximize profitability.
• Developed and maintained relationships with customers, lenders and other third parties.
• Federally Registered

Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

• Meet with applicants to obtain information for loan applications and to answer questions about the process.

• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.

• Review loan agreements to ensure that they are complete and accurate according to policy.

• Handle customer complaints and take appropriate action to resolve them.

• Guided borrowers through the application(1003) process Explained the benefits of a Home Equity Loan over a HELOC
• Overcame objections associated with product
• Presented counteroffers to ensure approval
• Maintained strict confidentiality of bank records and client information.
• Completed over 320 applications
• Funded over 150 loans