Lexi Gilmore
Maricopa
Summary
Detail-oriented Claims Associate with a strong track record in claims processing, customer service, and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and timely issue resolution.
Overview
8
8
years of professional experience
Work History
Claims Associate - Total Loss
State Farm
Tempe, AZ
10.2024 - Current
- Processed insurance claims efficiently, ensuring compliance with company policies and regulations.
- Reviewed claim submissions for accuracy, identifying discrepancies and initiating corrections promptly.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
- Participated in cross-functional projects and initiatives, leveraging claims expertise to support company-wide objectives.
- Assisted in training new associates on claims processing procedures and best practices.
- Maintained up-to-date knowledge of industry regulations and changes affecting claims processes.
- Worked productively in fast-moving work environment to process large volumes of claims.
Volleyball Coach
Various Employers
Gilbert, AZ
05.2018 - Current
- Developed training programs to enhance athlete performance and skill development.
- Cultivated positive team culture, emphasizing sportsmanship, communication, and respect among players and staff.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Collaborated with fellow coaches to share best practices, leading to overall program improvement.
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
- Coordinated practice sessions, ensuring effective use of time and resources for optimal athlete engagement.
- Mentored junior coaches, fostering a collaborative environment focused on continuous learning and development.
Paraprofessional
MUSD
Maricopa, AZ
03.2020 - 05.2022
- Supported classroom instruction by assisting teachers with lesson plans and student engagement.
- Adapted instructional materials to meet diverse learning needs of students.
- Collaborated with educators to implement behavior management strategies effectively.
- Monitored student progress and provided feedback to enhance academic performance.
- Led small group activities to reinforce concepts taught during lessons, fostering student understanding.
- Coordinated communication between parents and educators regarding student achievements and challenges.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Education
Associate of Applied Science - Graphic Design
Central Arizona College
Coolidge, AZ05-2025
Skills
- Claims processing
- Claims investigation
- Policy interpretation
- Documentation review
- Time management
- Decision-making
- Team collaboration
- Conflict resolution
Timeline
Claims Associate - Total Loss
State Farm
10.2024 - Current
Paraprofessional
MUSD
03.2020 - 05.2022
Volleyball Coach
Various Employers
05.2018 - Current
Associate of Applied Science - Graphic Design
Central Arizona College